2011 JCW Steering Wheel will not unlock

[BETOGTI]

Hi guys,

first of all, Congratulations on the great Forum, very informative.

I wonder if any of you could help with my problem.

I have a 2011 JCW with 10K miles.

Today tried to start it and nothing. I insert the key, lights come on, push clutch pedal, push on/off button and then nothing happens.

I've got the yellow "Steering wheel locked" sign on the dash and on the center screen it says that I have to move the steering wheel in order to unlock it and make the engine start.

I've tried moving the steering wheel in all different directions, but it won't move or unlock.

Tried disconnecting the battery for several hours and that did not work also.

I parked the car with the wheels in the straight position.

i don't know what else I can do. THe car is parked in my apartment garage so i can't even tow it to the dealer because there is not enough height to the tow truck come inside and get my car.

Thanks very much guys, appreciate all the help you can give me.

Greetings from Brazil.

[BETOGTI]

I also tried using the spare key but same thing.

[Rocco9999]

Hmm...

did you know its an electronic steering lock, not the older mechanical type. not sure if that helps but....

Have you tried wiggling the wheel to unlock with the key in and clutch pedal depressed? I'm sure you have.

Sounds like you have an issue, this shouldnt happen

[BETOGTI]

Yes, I tried moving the steering wheel in every possible direction like the it appears in the center dash screen.

I even tried adjusting the height , but nothing.

Normally the lock would disengage after inserting the key and steering the wheel with minor force, but now it just won´t.

I checked steering wheel related fuses and they are ok. Maybe a faulty relay ?

Does anyone else know what I could try ? Tech guy from dealership is coming to scan with the computer, but he can´t make until Monday morning .

THis is a second hand car. Called the previous owner and he said that it never happended to him before. Service history is ok.

I only have this car for 200 miles . Good thing its under warranty.

[Cooper S Jon]

throw a voltmeter across the battery & see what the voltage is..

[BETOGTI]

Update...

Today tried once again.

Had a friend pulling the steering wheel from outside the car and me pushing it left from inside, suddenly heard a noise and it unlocked!!

Of course I will have this checked out because it obviously shouldn't require two people to unlock a steering wheel.

Thanks guy.