Does anyone find Mini customer service as useless as I do?

[adeal3]

Hi

I have a Cooper S convertible with a cherished warranty. The dealer would like over £100 to plug it in and tell me if the failed heater panel illumination is covered in the warranty! How can they not know as it's three things - fuse, bulbs failed (all of them?) or the dealer who fitted the Parrot kit broke something (likely).

It makes me think that the cherished warranty is not worth the paper it is written on if you have to pay for the dealer to tell you if an item is covered.

I'm not impressed and feel that the Mini brand and customer service are not in sync.

If you agree with me or have a similar experience please visit the UK Facebook page and like my post there.

Cheers

Ade

[The Nun]

Fuses and bulbs wouldnt be covered by warranty unless maybe they blew on the first day? only if it was a manufacturing fault in the wiring to them or the circuit board or whatever operating them was at fault.
If the dash has been apart to fit a parrot they might not have plugged everything back properly?
Problem is the MINI dealer work on around £110 an hour labour so I should think an hour is about their minimum charge to think about looking at anything?
I can see their point to an extent, if everyone bought their car in and asked them to tell them what was wrong for free, and then they go elsewhere or fix it themselves they wouldnt make any money, and thats what it all about these days, sadly.

[S8RAH]

Dealers are second only to bankers in their desire to rob everyone but I too can see their point. Surely though, if it turns out to be a warranty item then there should be no charge, you should only have to pay if it is found that there is no MINI warranty involvement .

[The Nun]

Quote: Originally Posted by S8RAH (original)

Dealers are second only to bankers in their desire to rob everyone but I too can see their point. Surely though, if it turns out to be a warranty item then there should be no charge, you should only have to pay if it is found that there is no MINI warranty involvement .

Yes that would make sense and I assume thats how it should be, maybe adeal3 got the wrong end of the stick? Maybe they were advising if it turned out it wasnt warranty they would be charged for the check??