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Old Feb 10th, 2014, 01:50 PM
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Can I cancel a new order

Hi, I bought a brand new unregistered mini countryman on Sat just gone at 4pm, we went in for a pre-reg countryman ( avoid some of the tax and get some toys on it) we sat for four and a half hours listening to the sales man in Grismby and tried to leave twice, we should have been stronger but talked us in to buying it and we put down a £500 deposit. When we got home we both said it is not what we wanted to buy and at 10am Sunday we called and cancelled the car.

He also added black paint at a cost of £480 which he never told us about, we did ask for white or black which ever was cheaper.

They have been in touch with us today saying they will sell the car at auction ( despite not even being registered to us or anyone and we will be liable for any outstanding balance even if it sells for a couple of grand leaving us a balance of £15k and no car.

We have had mini's in the family for years and always bought new, our two daughters have brand new mini's and we love them and would never change, we only went to Grismby because we was told by friends we could get a few extra treats in with the same price and the lad at Hull we have always dealt with has moved up and doesn't deal with sales anymore ( Big mistake )

Can anyone help please, I wouldn't mind but we still want a countryman ust do not want to get ripped off and just want to buy the car we asked for, never had any problems with mini in the past.
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Old Feb 10th, 2014, 03:18 PM
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Quote: Originally Posted by minione111 (original)
Hi, I bought a brand new unregistered mini countryman on Sat just gone at 4pm, we went in for a pre-reg countryman ( avoid some of the tax and get some toys on it) we sat for four and a half hours listening to the sales man in Grismby and tried to leave twice, we should have been stronger but talked us in to buying it and we put down a £500 deposit. When we got home we both said it is not what we wanted to buy and at 10am Sunday we called and cancelled the car.

He also added black paint at a cost of £480 which he never told us about, we did ask for white or black which ever was cheaper.

They have been in touch with us today saying they will sell the car at auction ( despite not even being registered to us or anyone and we will be liable for any outstanding balance even if it sells for a couple of grand leaving us a balance of £15k and no car.

We have had mini's in the family for years and always bought new, our two daughters have brand new mini's and we love them and would never change, we only went to Grismby because we was told by friends we could get a few extra treats in with the same price and the lad at Hull we have always dealt with has moved up and doesn't deal with sales anymore ( Big mistake )

Can anyone help please, I wouldn't mind but we still want a countryman ust do not want to get ripped off and just want to buy the car we asked for, never had any problems with mini in the past.

I think that the dealer is trying to frighten you into going ahead with the purchase, regardless of your intentions. It is a brand new car so will not be going to auction IMO - they will just sell it to the next customer who shows an interest in it.

I also thought that you had a cooling off period of 7 days - but you`ll have to check this out - is there no information on the order sheet detailing the cancellation notice period?

At the very worst you may lose your deposit but don`t feel intimidated by this dealer, check your rights and if needs be ask to speak to the dealer principal and explain to him your feelings.Make sure all correspondence is recorded.

Hopefully with common sense prevailing all will be made good, i wish you good luck and keep us informed on the outcome.
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