How long does an order take - MINI Cooper Forum

General Discussion Use this forum to discuss MINI topics which are not related to other forums. Posts may be moved from here to alternative forums by the moderators without notice

User Tag List

 
LinkBack Thread Tools Rate Thread
post #1 of 5 (permalink) Old Jul 31st, 2014, 12:47 PM Thread Starter
MINI2 Newbie
 
Join Date: Jul 2014
Local Time: 08:57 PM
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

United Kingdom
 
How long does an order take

My wife ordered a new Mini Cooper Coupe at the end of January. For 6 months we were mislead and misinformed about where the car was in production. It was always"just a couple of weeks away".
I have contacted Mini Customer Services on several occassions and quite frankly they don't give a hoot. They have kept us dangling on the hook for 6 months and got a sale. We have asked for compensation and they offered 300 in dealership vouchers!!
I have never come across such poor customer services in all my life. I will be going to the press about this as well. But please be warned - If they keep feeding you misinformation, do yourself a favour and cancel the order.
I am absolutely fuming about the treatment I have received. PATHETIC.
Tony Peirs is offline  
Sponsored Links
Advertisement
 
post #2 of 5 (permalink) Old Jul 31st, 2014, 02:45 PM
MINI2 Privilege Member
MINI2 Master
 
Join Date: Mar 2012
Local Time: 08:57 PM
Posts: 3,829
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 50 Post(s)

United Kingdom Male
 
Mine came after 6 weeks and they quoted 9 weeks, not everyone has a bad experience.
I wouldnt be at all surprised if they never posted the order off to MINI but it was in the sales guys out box or something for ages.

You mean to say you still havent got it after 6 months?
The Nun is offline  
post #3 of 5 (permalink) Old Aug 1st, 2014, 09:16 AM Thread Starter
MINI2 Newbie
 
Join Date: Jul 2014
Local Time: 08:57 PM
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

United Kingdom
 
I ordered the car on January 27th. It was finally delivered on July 30th!!
Apart from the length of time it was all the misleading information being passed from Mini Uk and the poor response from Customer Services. However, when I said I was going to the press it came 3 days later!!
Tony Peirs is offline  
post #4 of 5 (permalink) Old Aug 1st, 2014, 09:39 AM
MINI2 Privilege Member
MINI2 Master
 
Join Date: Mar 2012
Local Time: 08:57 PM
Posts: 3,829
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 50 Post(s)

United Kingdom Male
 
Quote:
Originally Posted by Tony Peirs View Post
However, when I said I was going to the press it came 3 days later!!
Sounds a bit fishy doesnt it?

Wouldnt be surprised if your original one was gazumped and went to someone else who complained or who is a high profile public figure or something and wanted one now sort of thing, and then you went to the back of the queue again??

You will never know I suspect.
The Nun is offline  
post #5 of 5 (permalink) Old Aug 10th, 2014, 12:35 PM
MINI2 Newbie
 
Join Date: Aug 2014
Location: Rugby
Local Time: 08:57 PM
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

United Kingdom Male
 
Bought a New S this week, they told me 8 weeks, we will see?
sunrayminor is offline  
Sponsored Links
Advertisement
 
Reply
Tags:


Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the MINI Cooper Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Rate This Thread
Rate This Thread:



Similar Threads
Thread Thread Starter Forum Replies Last Post
Want to Order a New R55 Clubman? You Have Days Left mab01uk MINI Clubman 5 Sep 20th, 2014 08:17 PM
New old member. Coming back after a long break. Jazzy Jase Welcome New Members 0 Feb 8th, 2014 01:34 PM
Input Shaft Bearing, how long will it run noisy? BubbaDooDoo First Generation Faults & Fixes 7 Jun 10th, 2013 10:02 AM
LONG time member back again elmo_s_driver Welcome New Members 0 Oct 29th, 2012 03:17 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome