2014 Mini -- ERROR MSGS, SHUTDOWNS, NO ANSWERS AFTER 9 WEEKS IN SHOP - MINI Cooper Forum
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Old Aug 1st, 2014, 02:13 PM
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Exclamation 2014 Mini -- ERROR MSGS, SHUTDOWNS, NO ANSWERS AFTER 9 WEEKS IN SHOP

We purchased our new 2014 mini off the showroom floor and brought it home May 2, 2014. Within 2 weeks it started given off multiple, simultaneous error messages and shutting itself off while being driven in traffic.

It has been in the dealer service department since June 2, THAT IS CLOSE TO 9 WEEKS NOW!

As far as we know (they will not give us a written print-out of the repairs until they release the car to us), they have so far replaced 4 components in an attempt to fix the problem.

- replaced a tire that was sending an error message
- re-wrote or replaced computer software
- replaced a compressor
- replaced the car's "brain" (that's what they called it, assume it is the computer thats runs the car?)

None of these things have worked. They want us to continue waiting while another, newer "brain" arrives ( it is on factory back order) and they make their 5th attempt. All of these "fixes" have been made in consultation with the experts in Germany.

Anyone else out there having similar problems?

We live in Canada and there are no lemon laws here. There is an arbitration process for motor vehicles in Canada but participation and membership is voluntary on the part of the manufacturer. BMW/MINI is 1 of only 2 car manufacturers that does not participate.

Any advice?
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Old Aug 1st, 2014, 02:46 PM
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Quote: Originally Posted by Majormini (original)
- replaced the car's "brain" (that's what they called it, assume it is the computer thats runs the car?)

None of these things have worked. They want us to continue waiting while another, newer "brain" arrives ( it is on factory back order)

Any advice?

Makes you laugh really doesnt it when they say parts for brand new cars are on back order? In that case they arent able to make any of that model on the production line then, which of course they are, so youd have thought someone could just nip down and pick you one out of their parts bin wouldnt you?
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Old Aug 2nd, 2014, 01:08 PM
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They say the parts are VIN-specific to the car, although the dealer told me yesterday they too are aggravated by the delays they have encountered getting parts for the new model Mini's.
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Old Aug 2nd, 2014, 03:56 PM
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I suppose thats their excuse, but they arent VIN specific in 10 years time when you go and get one from the scrappy, oh yes mate that will fit all MINIs is the answer you get there.
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Old Aug 23rd, 2014, 04:36 AM
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Given the time that has transpired and the fact that the car apparently has several issues, I'd respectfully reach out beyond the dealer to BMW and request a replacement car. Even if there are no lemon laws and BMW does not participate in arbitration proceedings, in my experience BMW tends to be responsive.

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