2014 Mini -- ERROR MSGS, SHUTDOWNS, NO ANSWERS AFTER 9 WEEKS IN SHOP - MINI Cooper Forum

General Discussion Use this forum to discuss MINI topics which are not related to other forums. Posts may be moved from here to alternative forums by the moderators without notice

User Tag List

 
LinkBack Thread Tools Rate Thread
post #1 of 5 (permalink) Old Aug 1st, 2014, 01:13 PM Thread Starter
MINI2 Newbie
 
Join Date: Aug 2014
Local Time: 08:49 PM
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

Canada
 
Exclamation 2014 Mini -- ERROR MSGS, SHUTDOWNS, NO ANSWERS AFTER 9 WEEKS IN SHOP

We purchased our new 2014 mini off the showroom floor and brought it home May 2, 2014. Within 2 weeks it started given off multiple, simultaneous error messages and shutting itself off while being driven in traffic.

It has been in the dealer service department since June 2, THAT IS CLOSE TO 9 WEEKS NOW!

As far as we know (they will not give us a written print-out of the repairs until they release the car to us), they have so far replaced 4 components in an attempt to fix the problem.

- replaced a tire that was sending an error message
- re-wrote or replaced computer software
- replaced a compressor
- replaced the car's "brain" (that's what they called it, assume it is the computer thats runs the car?)

None of these things have worked. They want us to continue waiting while another, newer "brain" arrives ( it is on factory back order) and they make their 5th attempt. All of these "fixes" have been made in consultation with the experts in Germany.

Anyone else out there having similar problems?

We live in Canada and there are no lemon laws here. There is an arbitration process for motor vehicles in Canada but participation and membership is voluntary on the part of the manufacturer. BMW/MINI is 1 of only 2 car manufacturers that does not participate.

Any advice?
Majormini is offline  
Sponsored Links
Advertisement
 
post #2 of 5 (permalink) Old Aug 1st, 2014, 01:46 PM
MINI2 Privilege Member
MINI2 Master
 
Join Date: Mar 2012
Local Time: 09:49 PM
Posts: 3,786
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 46 Post(s)

United Kingdom Male
 
Quote:
Originally Posted by Majormini View Post
- replaced the car's "brain" (that's what they called it, assume it is the computer thats runs the car?)

None of these things have worked. They want us to continue waiting while another, newer "brain" arrives ( it is on factory back order)

Any advice?
Makes you laugh really doesnt it when they say parts for brand new cars are on back order? In that case they arent able to make any of that model on the production line then, which of course they are, so youd have thought someone could just nip down and pick you one out of their parts bin wouldnt you?
The Nun is offline  
post #3 of 5 (permalink) Old Aug 2nd, 2014, 12:08 PM Thread Starter
MINI2 Newbie
 
Join Date: Aug 2014
Local Time: 08:49 PM
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

Canada
 
They say the parts are VIN-specific to the car, although the dealer told me yesterday they too are aggravated by the delays they have encountered getting parts for the new model Mini's.
Majormini is offline  
post #4 of 5 (permalink) Old Aug 2nd, 2014, 02:56 PM
MINI2 Privilege Member
MINI2 Master
 
Join Date: Mar 2012
Local Time: 09:49 PM
Posts: 3,786
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 46 Post(s)

United Kingdom Male
 
I suppose thats their excuse, but they arent VIN specific in 10 years time when you go and get one from the scrappy, oh yes mate that will fit all MINIs is the answer you get there.
The Nun is offline  
post #5 of 5 (permalink) Old Aug 23rd, 2014, 03:36 AM
MINI2 Newbie
 
sjp3003's Avatar
 
Join Date: Feb 2014
Local Time: 04:49 PM
Posts: 7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

Dominican Republic
 
Given the time that has transpired and the fact that the car apparently has several issues, I'd respectfully reach out beyond the dealer to BMW and request a replacement car. Even if there are no lemon laws and BMW does not participate in arbitration proceedings, in my experience BMW tends to be responsive.

'11 JCW Convertible
'11 S Hatch
'13 GPII[/COLOR][/FONT]
sjp3003 is offline  
Sponsored Links
Advertisement
 
Reply
Tags: , , ,


Quick Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Rate This Thread
Rate This Thread:



Similar Threads
Thread Thread Starter Forum Replies Last Post
2014 MINI Cooper Hardtop Revealed AutoGuide.com MINI News 13 Dec 12th, 2014 09:39 AM
New MINI - 'Car of the Year 2014' mab01uk MINI in the Media 0 Jul 16th, 2014 06:25 PM
Frequently Asked Questions & Answers on the 2014 F56 MINI mab01uk MINI in the Media 0 Jul 17th, 2013 10:58 PM
Brooklands Mini Day Sunday, March 24, 2013 mab01uk Mini Events 11 Apr 5th, 2013 06:11 PM
Mini Australia service chilld Dealership Feedback 4 Sep 4th, 2012 05:29 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome