Panoramic sun roof issues /problems - mini head office reply. - MINI Cooper Forum
Go Back   MINI Cooper Forum > All Models & Variants > General Discussion


General Discussion Use this forum to discuss MINI topics which are not related to other forums. Posts may be moved from here to alternative forums by the moderators without notice

Mini2.com is the premier Mini Cooper Forum on the internet. Registered Users do not see the above ads.
Reply
Similar Threads
Thread Thread Starter Forum Replies Last Post
PANORAMIC SUN ROOF ISSUES -I'm in talks with Mini Head Office UK PLEASE READ/CONTACT LadyUK General Discussion 53 Aug 9th, 2014 12:47 PM
MINI UK Head Office - Panoramic Sunroofs Addressed LadyUK General Discussion 5 Nov 23rd, 2013 12:53 PM
Panoramic Sunroofs Issues, Queries, Problems etc LadyUK Second Generation MINI Cooper S 0 Nov 15th, 2013 03:43 PM

 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old Aug 6th, 2014, 05:34 PM
MINI2 Regular
Offline
 
Join Date: Jul 2012
Location: Newport Gwent SWales
Posts: 74
Local Time: 09:31 PM
United Kingdom Female
Thumbs up Panoramic sun roof issues /problems - mini head office reply.

Hi Everyone,

Some or many of you may have seen and read my other and on-going topic on Panoramic Sunroof Issues and my being in talks with Mini Head Office.


I have spent time in looking at this issue seeing that it affected me and many more members and decided to contact Mini Head Office to address the panoramic roof issues and the fact many of us think its a design fault or perhaps down to built and quality (or both).

I arrived home to this current email reply today from Mini Head Office c/o Ms Alka Sidar and an answerphone message for me to contact her. I hope to contact her tomorrow or Friday.

In the meantime - the reply:

Dear Mrs __________

Thank you for your emails addressed to Tim Abbott, Managing Director, and Richard Price, After Sales Director, BMW Group UK. I note your request for Mr Abbott to respond to you directly, and I would reiterate as per my previous email as Customer Service Manager for BMW Group UK I am appointed by Mr Abbott along with the Board of Directors to investigate and respond to all customer escalations.

Customer satisfaction is important to us - I was therefore sorry to read the observations surrounding the MINI Cooper sunroof you have kindly brought to our attention, it is certainly disappointing to note the experiences of other MINI owners. However, I am sure you will appreciate as you act as an unauthorised body – I am unable to respond or provide comment towards customer’s concerns referred to in your email. However, the number of concerns you have provided have been escalated to our Technical team for further internal review.

I note that through research and feedback you believe the sunroof operation with the MINI Cooper to be a common fault. I can assure you based on the factual data collated through our network of dealers, this has not presented an influx of a component regularly failing. Of course we would issue free of charge remedial work in the form of a quality enhancement or recall should this be the case. Neither of these have been issued for the MINI Cooper and I can also confirm that we do not have an inherent fault with the component in question.
In closing, I am sorry that you have had cause to write to us and I trust that the information provided clarifies our position on this matter.

Kind regards





BMW Group UK

Alka Sidar

Customer Service Manager B1-UK-A-7
Ellesfield Avenue
Bracknell

RG12 8TA
Tel: +44 (0)1344 426565
Mail to: alka.sidar@bmw.co.uk
URL: New Cars by BMW - BMW Award Winning Luxury Cars 2014


Once I have spoken with Ms Sidar, I hope for a return call (I have left a message on the answer phone) from Mr Tim Abbott's CEO excutive . I have also sent another email to Tim Abbott's personal email address.

As matters have apparently been passed to Mini's Technical Team, I hope to be able to speak with them seeing they are prepared for their internal review.

I feel if Mini are willing and prepared to give this matter a fair insight, I hope that any member who has panoramic issues and or problems (past and present) get in contact with me asap.

I will forward their issues, problems, experiences and findings as some members have already but those members who are not pro-active (just watching the forum topic) to be now be pro-active and let me have their issues, problems, experiences and findings.

We are a recognised UK Club. Now is your chance to help me get your panoramic issues and problems to Mini Technical Team.

Several members who have already contacted on the forum with their past and present experiences along with myself carry some weight and thankfully enough to get a reply from Mini Head Office and their willingness to take matters to their Technical Team for an internal review, but I need, want and require more members to come forward. The more members that care to contact, the more weight behind this panoramic design fault issue to present to the Mini Technical Team.

Without more support, I and the rest of the members that have given support to this issues will have given all we can.

It is UP to YOU.....please come forward and add your support of your own panoramic roof issues and problems on the forum topic (in General Discussion) on this topic and strengthen matters much more so.

Thank You.

Last edited by LadyUK; Aug 6th, 2014 at 05:38 PM. Reason: add details
Reply With Quote
Sponsored Links
Advertisement
 
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
PANORAMIC SUN ROOF ISSUES -I'm in talks with Mini Head Office UK PLEASE READ/CONTACT LadyUK General Discussion 53 Aug 9th, 2014 12:47 PM
MINI UK Head Office - Panoramic Sunroofs Addressed LadyUK General Discussion 5 Nov 23rd, 2013 12:53 PM
Panoramic Sunroofs Issues, Queries, Problems etc LadyUK Second Generation MINI Cooper S 0 Nov 15th, 2013 03:43 PM

» Recent Threads
LED Daytime running lights - retro fit
Apr 15th, 2014 06:08 PM
Last post by french01
Today 07:44 PM
4 Replies, 1,331 Views
Electric window stopped working
Jul 6th, 2006 03:48 PM
Last post by regarp
Today 06:22 PM
34 Replies, 65,874 Views
Bonnet touching body
Aug 15th, 2014 03:47 PM
Last post by The Nun
Today 03:58 PM
3 Replies, 422 Views
Facebook page selling mini parts around the uk
Today 11:50 AM
by Alex93x
Last post by Restyle
Today 03:25 PM
2 Replies, 103 Views
New Mini Cooper D - Worth the money?
Today 01:33 PM
Last post by dangoodwin
Today 01:33 PM
0 Replies, 91 Views
Mini Clubman Barn Doors Won't Lock
Oct 22nd, 2014 03:51 AM
Last post by WeeBad
Today 01:03 PM
3 Replies, 406 Views
R56 Footwell module dead
Jul 15th, 2014 04:19 AM
by miniuy
Last post by k3fus
Today 07:16 AM
6 Replies, 1,257 Views
inside lights
Yesterday 11:19 PM
Last post by bigmamabear
Yesterday 11:19 PM
0 Replies, 151 Views
Lights on warning not working
Oct 21st, 2014 11:42 AM
by S2dicky
Last post by S2dicky
Yesterday 09:16 PM
4 Replies, 469 Views
Smoked Headlight Covers GTO276S
Yesterday 08:49 PM
by tmath23
Last post by tmath23
Yesterday 08:49 PM
0 Replies, 156 Views
engine fan on more frequently
Oct 16th, 2014 01:46 PM
Last post by stewarth
Yesterday 07:27 PM
3 Replies, 646 Views
Cooper S judders when idle...
Jul 17th, 2010 04:53 PM
by ben_uk
Last post by Restyle
Yesterday 06:18 PM
6 Replies, 1,105 Views
R56 Aux input volume???????
Oct 20th, 2014 04:00 PM
Last post by Dermottdog
Yesterday 06:00 PM
4 Replies, 554 Views
Start/Stop engine button illuminated when car is locked
Oct 21st, 2014 08:07 PM
Last post by The Nun
Yesterday 05:03 PM
6 Replies, 550 Views
Wheel arch - advice please :)
Oct 22nd, 2014 10:08 PM
Last post by The Nun
Yesterday 05:00 PM
2 Replies, 254 Views
No spray on windshield wiper
Oct 19th, 2014 08:54 PM
by mom7x
Last post by CCroker
Yesterday 01:57 PM
2 Replies, 446 Views
Will I get jipped?
Oct 21st, 2014 11:14 PM
Last post by CCroker
Yesterday 01:52 PM
3 Replies, 381 Views
Rear wiper motor stem problem
Oct 18th, 2014 09:57 AM
Last post by ihughes
Yesterday 01:34 PM
4 Replies, 575 Views
2010 Cooper S
Yesterday 01:13 PM
Last post by mike_1979
Yesterday 01:13 PM
0 Replies, 203 Views
2001 Mini Cooper - heater not working
Oct 22nd, 2014 08:41 AM
by TreezaB
Last post by TreezaB
Yesterday 07:48 AM
2 Replies, 337 Views
» Premium
» Auto Insurance
Wheel & Tire Center

Powered by vBadvanced CMPS v3.2.1

All times are GMT. The time now is 08:31 PM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2