MINI2

Kinster · Jun 19th, 2003, 09:01 PM

Hi,

After having problems with my current car (Cooper) and writing a letter of complaint to MINI, the dealership decided to order me a new one (Cooper S) as replacement.

The terms were:

1. That I was able to use my current car until the new one arrives.

2. I pay the difference between the two, which works out to be around £2000.

Now they are saying I need to pay an additional £1500 for the use of the Cooper. They can't just come up with that charge without any warning. They didn't even mention that when ordering the new vehicle. Some people just don't have £1500 in the pocket.

Time for another letter to Mr Houghton-Berry.

Paul · Jun 19th, 2003, 09:21 PM

Well, I'm currently trying to reject my March '03 'S' (another one, this is NOT good Mr.MINI), so I hope they get it sorted ASAP.

Seems they want to experiment on my car, and try to fix it up in Nottingham... I've had enough, it wasn't good enough, and should be replaced.

Let us know how you get on Kinster.

Ginger · Jun 19th, 2003, 09:23 PM

Sorry to here of both your problems, hope they work themselves out.
G

Martin L · Jun 19th, 2003, 09:33 PM

Sorry to hear that Kinster

I've made sure that when I'm trading my car in they have given me a quote based on the milage I anticipate it'll be when my new car arrives. Not at todays price which is bound to go down.

MICKEY · Jun 19th, 2003, 10:15 PM

Don't want to muddy the water's here, But
Kinster did you get anything in writing, and
Martin have you got anything in writing.
I know the dealers/salesmen can be nice and try to help, but time moves on and things can change.

Then it looks as Kinster has found out, It's hassle time.

Hope you get things sorted.

MiniMan7 · Jun 19th, 2003, 10:27 PM

Sorry to hear that.

It just doesn't sound fair that they start throwing in other terms like that? Hope everything works out for the best.

Adam

SoggyCornFlakes · Jun 19th, 2003, 10:33 PM

Very messy - always get these thins documented as has been suggested - not that that helps you now

Martin L · Jun 19th, 2003, 10:49 PM

Quote:

Originally posted by MICKEY
Don't want to muddy the water's here,
Martin have you got anything in writing.

Yep, made sure of that

Kinster · Jun 19th, 2003, 10:55 PM

So am I suppose to pay an additional £1500 for a faulty car that I have already paid for? Is it my fault for driving around in a faulty car? I didn't even ask for compensation for loss of work and bonuses. I think £1500 should solve that problem!

MICKEY · Jun 19th, 2003, 11:03 PM

Quote:

Originally posted by Martin L
Yep, made sure of that

Top Man

Kinster, No is the answer, But it looks like you have now got a fight on your hands.

Best of luck

Tonyt3 · Jun 19th, 2003, 11:08 PM

Quote:

Originally posted by Kinster
So am I suppose to pay an additional £1500 for a faulty car that I have already paid for? Is it my fault for driving around in a faulty car? I didn't even ask for compensation for loss of work and bonuses. I think £1500 should solve that problem!

This kind of thing happens all the time, and you just know that they are just going to put the car straight back on the forecourt and let some other poor *** buy it without fixing a thing....

Kinster · Jun 19th, 2003, 11:09 PM

I think I'll take a full refund instead.

Tonyt3 · Jun 19th, 2003, 11:11 PM

Quote:

Originally posted by Paul Mullett
Well, I'm currently trying to reject my March '03 'S' (another one, this is NOT good Mr.MINI), so I hope they get it sorted ASAP.

Seems they want to experiment on my car, and try to fix it up in Nottingham... I've had enough, it wasn't good enough, and should be replaced.

Let us know how you get on Kinster.

Can't believe you've lucked out with another bad car Paul, what on earth is wrong with it??

It's hard sometimes to beleive that people can get lumbered with cars that are so bad that they need to be rejected.... especially after we had one of the first Coopers and that didn't have ought wrong with it, and have since taken delievery of two MCS's that haven't had any major issues - true, one had a couple of mechanical failures, but this was were parts failed rather then 'lemon' syndrome type issues...

Kinster · Jun 19th, 2003, 11:24 PM

Isn't there a Sale of Goods Act or something on this forum?

Ginger · Jun 19th, 2003, 11:48 PM

Can I suggest a visit to the local branch of the Citizens Advice Bureau? It's something we always recommended when I worked at Parker's.

G

Shamster · Jun 20th, 2003, 12:17 AM

Sorry to hear the news Kinster.

Paul - what's happened?

GTT 280 · Jun 20th, 2003, 12:52 AM

Quote:

Originally posted by Paul Mullett
Well, I'm currently trying to reject my March '03 'S' (another one, this is NOT good Mr.MINI), so I hope they get it sorted ASAP.

Seems they want to experiment on my car, and try to fix it up in Nottingham... I've had enough, it wasn't good enough, and should be replaced.

Let us know how you get on Kinster.

Paul, you got your MCS at the same time I got mine. What are the main reasons for your rejection ?

Paul · Jun 20th, 2003, 01:29 AM

Quote:

Originally posted by EB MINI
Paul, you got your MCS at the same time I got mine. What are the main reasons for your rejection ?

Check 'noise they cant fix' thread on faults and fixes for brief details.

AidenL · Jun 20th, 2003, 02:21 AM

Found my way here.......off to Faults & Fixes now !

dinger · Jun 20th, 2003, 02:29 AM

Sorry to hear that Paul and Kinster,but what bothers me is will they ever get this car RIGHT....I tend to think they wont.

Jun 19th, 2003, 09:01 PM	#1
Kinster BarWeetGarNarWeetNinnyBon Join Date: Jan 2002 Location: Location: Location Local Time: 01:21 AM Posts: 2,633 Offline	Rejecting/Accepting new Cooper S Hi, After having problems with my current car (Cooper) and writing a letter of complaint to MINI, the dealership decided to order me a new one (Cooper S) as replacement. The terms were: 1. That I was able to use my current car until the new one arrives. 2. I pay the difference between the two, which works out to be around £2000. Now they are saying I need to pay an additional £1500 for the use of the Cooper. They can't just come up with that charge without any warning. They didn't even mention that when ordering the new vehicle. Some people just don't have £1500 in the pocket. Time for another letter to Mr Houghton-Berry. Hyper Blue/Blue MCSC with Chilli 'No man will make a great leader who wants to do it all himself' A. Carnegie

Jun 19th, 2003, 09:21 PM	#2 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 12:21 AM Posts: 40,356 Offline	Well, I'm currently trying to reject my March '03 'S' (another one, this is NOT good Mr.MINI), so I hope they get it sorted ASAP. Seems they want to experiment on my car, and try to fix it up in Nottingham... I've had enough, it wasn't good enough, and should be replaced. Let us know how you get on Kinster. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Jun 19th, 2003, 09:33 PM	#4 (permalink)
Martin L MINI defector Join Date: Mar 2002 Location: Harefield Local Time: 12:21 AM Posts: 13,666 Offline	Sorry to hear that Kinster I've made sure that when I'm trading my car in they have given me a quote based on the milage I anticipate it'll be when my new car arrives. Not at todays price which is bound to go down. MINI, RX8 and MX5 - Done those............. It's now TTime Unofficial MINI2.com bean counter

Jun 19th, 2003, 10:27 PM	#6 (permalink)
MiniMan7 Let's Motor. Join Date: Jan 2003 Location: Hamilton, Ontario Local Time: 09:21 PM Posts: 2,891 Offline	Sorry to hear that. It just doesn't sound fair that they start throwing in other terms like that? Hope everything works out for the best. Adam http://www.mini2.com/gallery/personal/16791/32165.jpg

Jun 19th, 2003, 10:33 PM	#7 (permalink)
SoggyCornFlakes Awwww %%%% it! My Classifieds Join Date: Jul 2002 Location: Northampton Local Time: 12:21 AM Posts: 33,225 Offline	Very messy - always get these thins documented as has been suggested - not that that helps you now Click here to Welease Woss and Bwand MINI2 Charity Ball 2009 ....... Global Moderator

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Jun 19th, 2003, 09:23 PM	#3 (permalink)
Ginger Lovin my iPod Join Date: Mar 2002 Location: Back darn sarf Local Time: 12:21 AM Posts: 1,957 Offline	Sorry to here of both your problems, hope they work themselves out. G

Jun 19th, 2003, 10:15 PM	#5 (permalink)
MICKEY MINI2 Regular Join Date: Mar 2002 Location: Hillingdon Local Time: 12:21 AM Posts: 283 Offline	Don't want to muddy the water's here, But Kinster did you get anything in writing, and Martin have you got anything in writing. I know the dealers/salesmen can be nice and try to help, but time moves on and things can change. Then it looks as Kinster has found out, It's hassle time. Hope you get things sorted.

Jun 19th, 2003, 10:49 PM	#8 (permalink)
Martin L MINI defector Join Date: Mar 2002 Location: Harefield Local Time: 12:21 AM Posts: 13,666 Offline	Quote: Originally posted by MICKEY Don't want to muddy the water's here, Martin have you got anything in writing. Yep, made sure of that MINI, RX8 and MX5 - Done those............. It's now TTime Unofficial MINI2.com bean counter

Jun 19th, 2003, 10:55 PM	#9 (permalink)
Kinster BarWeetGarNarWeetNinnyBon Join Date: Jan 2002 Location: Location: Location Local Time: 01:21 AM Posts: 2,633 Offline	So am I suppose to pay an additional £1500 for a faulty car that I have already paid for? Is it my fault for driving around in a faulty car? I didn't even ask for compensation for loss of work and bonuses. I think £1500 should solve that problem! Hyper Blue/Blue MCSC with Chilli 'No man will make a great leader who wants to do it all himself' A. Carnegie

Jun 19th, 2003, 11:03 PM	#10 (permalink)
MICKEY MINI2 Regular Join Date: Mar 2002 Location: Hillingdon Local Time: 12:21 AM Posts: 283 Offline	Quote: Originally posted by Martin L Yep, made sure of that Top Man Kinster, No is the answer, But it looks like you have now got a fight on your hands. Best of luck

Jun 19th, 2003, 11:08 PM	#11 (permalink)
Tonyt3 Track addict Join Date: Jan 2003 Location: Hants Local Time: 12:21 AM Posts: 6,010 Offline	Quote: Originally posted by Kinster So am I suppose to pay an additional £1500 for a faulty car that I have already paid for? Is it my fault for driving around in a faulty car? I didn't even ask for compensation for loss of work and bonuses. I think £1500 should solve that problem! This kind of thing happens all the time, and you just know that they are just going to put the car straight back on the forecourt and let some other poor *** buy it without fixing a thing....

Jun 19th, 2003, 11:09 PM	#12 (permalink)
Kinster BarWeetGarNarWeetNinnyBon Join Date: Jan 2002 Location: Location: Location Local Time: 01:21 AM Posts: 2,633 Offline	I think I'll take a full refund instead. Hyper Blue/Blue MCSC with Chilli 'No man will make a great leader who wants to do it all himself' A. Carnegie

Jun 19th, 2003, 11:11 PM	#13 (permalink)
Tonyt3 Track addict Join Date: Jan 2003 Location: Hants Local Time: 12:21 AM Posts: 6,010 Offline	Quote: Originally posted by Paul Mullett Well, I'm currently trying to reject my March '03 'S' (another one, this is NOT good Mr.MINI), so I hope they get it sorted ASAP. Seems they want to experiment on my car, and try to fix it up in Nottingham... I've had enough, it wasn't good enough, and should be replaced. Let us know how you get on Kinster. Can't believe you've lucked out with another bad car Paul, what on earth is wrong with it?? It's hard sometimes to beleive that people can get lumbered with cars that are so bad that they need to be rejected.... especially after we had one of the first Coopers and that didn't have ought wrong with it, and have since taken delievery of two MCS's that haven't had any major issues - true, one had a couple of mechanical failures, but this was were parts failed rather then 'lemon' syndrome type issues...

Jun 19th, 2003, 11:24 PM	#14 (permalink)
Kinster BarWeetGarNarWeetNinnyBon Join Date: Jan 2002 Location: Location: Location Local Time: 01:21 AM Posts: 2,633 Offline	Isn't there a Sale of Goods Act or something on this forum? Hyper Blue/Blue MCSC with Chilli 'No man will make a great leader who wants to do it all himself' A. Carnegie

Jun 19th, 2003, 11:48 PM	#15 (permalink)
Ginger Lovin my iPod Join Date: Mar 2002 Location: Back darn sarf Local Time: 12:21 AM Posts: 1,957 Offline	Can I suggest a visit to the local branch of the Citizens Advice Bureau? It's something we always recommended when I worked at Parker's. G

Jun 20th, 2003, 12:17 AM	#16 (permalink)
Shamster Lord of The Four Rings Join Date: Nov 2002 Location: Reminiscing Local Time: 12:21 AM Posts: 10,745 Offline	Sorry to hear the news Kinster. Paul - what's happened? 260909

Jun 20th, 2003, 12:52 AM	#17 (permalink)
GTT 280 The Power Cube My Classifieds Join Date: Jan 2002 Local Time: 12:21 AM Posts: 2,348 Offline	Quote: Originally posted by Paul Mullett Well, I'm currently trying to reject my March '03 'S' (another one, this is NOT good Mr.MINI), so I hope they get it sorted ASAP. Seems they want to experiment on my car, and try to fix it up in Nottingham... I've had enough, it wasn't good enough, and should be replaced. Let us know how you get on Kinster. Paul, you got your MCS at the same time I got mine. What are the main reasons for your rejection ? Too many mods to list, PM me if the cat needs killing...

Jun 20th, 2003, 01:29 AM	#18 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 12:21 AM Posts: 40,356 Offline	Quote: Originally posted by EB MINI Paul, you got your MCS at the same time I got mine. What are the main reasons for your rejection ? Check 'noise they cant fix' thread on faults and fixes for brief details. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Jun 20th, 2003, 02:21 AM	#19 (permalink)
AidenL Nice TTs......... Join Date: Jan 2002 Location: On The Coast........ Local Time: 12:21 AM Posts: 40,988 Offline	Found my way here.......off to Faults & Fixes now ! *Global Moderator*

Jun 20th, 2003, 02:29 AM	#20 (permalink)
dinger TT or not TT Join Date: Jul 2001 Location: Tunbridge Wells,Kent Local Time: 12:21 AM Posts: 3,075 Offline	Sorry to hear that Paul and Kinster,but what bothers me is will they ever get this car RIGHT....I tend to think they wont.

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