MINI2

Commotion · Jun 29th, 2003, 02:37 PM

Just thought I'd share an experience I had yesterday with you all as warning.

I had the misforture of suffering a puncture but just managed to limp it to my nearest Kwik-Fit. However the lads there told me that they weren't allowed to jack up new shape Mini's !!!!

This ment that I had to pump the tyre full of the goo suppied to get me to another company and had to purchase a new tyre even though the hole could have been repaired.

Has anyone else out there exprienced this reaction from Kwik-Fit?

I've just Emailed them and BMW and will let you know what their responses are. In the meantime be warned - Kwik-Fit might turn you away when you need them the most!

ipartridge · Jun 29th, 2003, 03:32 PM

Run flats

good

and bad

Did Kwik Fit have them in stock and how much (if you got that far)

Bonjour · Jun 29th, 2003, 03:55 PM

That's a shame

Kwik-fit have always been really good from my experience. They've always done my puncture repairs for free (though I obviously give the guy a bit for himself as a thankyou), just suggesting that I use them when I need new tyres.

Thankfully I haven't had to deal with a flat runflat yet though.

MiniOne_Menace · Jun 29th, 2003, 05:39 PM

Commotion what e-mail address are you using to contact mini ?

only asking cause i want to write to them about a different matter...

cheers / thank you

RedUn · Jun 29th, 2003, 05:44 PM

I had kwik-fit drop one of my alloys on my last car and not tell me, it nearly failed it's 'first' MOT because of it

Commotion · Jun 29th, 2003, 11:41 PM

I must admit I've used Kwik-Fit in the past with my other cars and found them okay. But recently I've found that I can pick up new tyres cheeper at my main dealer.

Just thought I'd clear something up as well - it wasn't that Kwik-Fit had difficulty jacking the Mini up - it was that they had been told by head office "NOT TO TOUCH MINI's AT ALL". I found this completely mind blowing especially since I don't have run flats and the gel-kit is only to be used to limp you to a suitable garage. That means that in an emergency your options have now been cut in half if Kwik-Fit persist in this stance.

As for the Email address I used - it was customer.service@bmw.co.uk

Not sure if it was the best one to use but seemed the most logical from the choices on their website.

moonshine · Jul 1st, 2003, 08:55 AM

Kwik fit changed a tyre for me about 2 months ago, no problems...????

Gerry

NordS · Jul 1st, 2003, 10:23 AM

Micheldever jacked mine up without problems. Also the cheapest (or very close) in the country, you just have to be close to the M3 and A303 junction!

dinger · Jul 1st, 2003, 10:23 AM

I've just contacted Kwik-Fit about replacing run flat tyres and the response I got from them was..... sorry sir we do not have the facilities to replace your tyres.

And these are the branches of Kwik-Fit I was told are NOT able to replace run flat tyres.

2 Branches in Tonbridge.

Tunbridgewells.

Maidstone.

Orpington.

dinger

laver · Jul 1st, 2003, 10:46 AM

Quote:

Originally posted by dinger
And these are the branches of Kwik-Fit I was told are NOT able to replace run flat tyres.

2 Branches in Tonbridge.
Tunbridgewells.
Maidstone.
Orpington.

Well thats a bit of a bummer, my new S is being delivered on Monday and i live and work around the Tonbridge/ Tunbridge wells area...

Lets hope i can find somewhere else that'll do it.

punkeyfunky · Jul 1st, 2003, 10:55 AM

I've always found KwikFit to be fine if you want something 'standard' like a run of the mill Mondea/Vectra (US equiv? No idea!), but as soon as you ask for something different (try buying 255/45/17's...)

I find that 'local' places, where the lads doing the work are happy to talk to you, usually take far more time and do the job right.

Lee

weejinky · Jul 1st, 2003, 01:20 PM

I totally agree punkeyfunky. There is a tyre place in SW Scotland and NW England called Denton Tyres and they are really good (and cheap). Not had to get MINI tyres yet so we will see if they can do runflats when the time comes.

Commotion · Jul 15th, 2003, 12:02 PM

Just thought I'd let you know how everthing turned out since I posted this thred.

Kwik-Fit basically have said that this is not company policy and that there is no reason why their mechanics where not 'allowed' to jack my car up. Which is pretty much what I'd already suspected anyway.

So basically the mechanics I spoke to were having a laugh and I also had to drag and appology out of the guy on the phone.

Lets face it we all knew Kwik-Fit weren't fantastic but after this encounter I can't see myself taking my car there again - emergency or not!

Bonjour · Jul 15th, 2003, 02:07 PM

All my experiences with kwik fit have been fine. You must have gone to a dodgy one.

rusty · Jul 15th, 2003, 02:12 PM

I recently had a nail in my tyre and after much looking around watling tyres in Catford who not only had the tyre but pulled that nail out and the tyre was fine!! Saved myself £162! Kwik fit could have help but didn't have the same tyre!

Jun 29th, 2003, 02:37 PM	#1
Commotion MINI2 Newbie Join Date: Dec 2002 Location: Leeds Local Time: 12:18 AM Posts: 20 Offline	Kwik-Fit Knightmare !!! Just thought I'd share an experience I had yesterday with you all as warning. I had the misforture of suffering a puncture but just managed to limp it to my nearest Kwik-Fit. However the lads there told me that they weren't allowed to jack up new shape Mini's !!!! This ment that I had to pump the tyre full of the goo suppied to get me to another company and had to purchase a new tyre even though the hole could have been repaired. Has anyone else out there exprienced this reaction from Kwik-Fit? I've just Emailed them and BMW and will let you know what their responses are. In the meantime be warned - Kwik-Fit might turn you away when you need them the most!

Jul 1st, 2003, 08:55 AM	#7 (permalink)
moonshine MINI2 Senior Join Date: Feb 2002 Location: Gourock, Scotland Local Time: 12:18 AM Posts: 590 Offline	Kwik fit changed a tyre for me about 2 months ago, no problems...???? Gerry MINI Cooper, Chili Pack, Xenons, heated washers, MFSW, ASC+T,

Jul 15th, 2003, 02:12 PM	#15 (permalink)
rusty MINI2 Regular Join Date: Jun 2003 Location: Kent Local Time: 12:18 AM Posts: 122 Offline	I recently had a nail in my tyre and after much looking around watling tyres in Catford who not only had the tyre but pulled that nail out and the tyre was fine!! Saved myself £162! Kwik fit could have help but didn't have the same tyre! Chlli Red Cooper, White roof, 17" S Spoke, Chilli Pack , Chrome Vents, Personalised Plate + all other little extras inc CD Boost, Air Con, Heatad Mirrors, Traction Control.

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Jun 29th, 2003, 03:32 PM	#2 (permalink)
ipartridge MINI2 Regular Join Date: Mar 2003 Location: Shepshed, Where ? Local Time: 01:18 AM Posts: 155 Offline	Run flats good and bad Did Kwik Fit have them in stock and how much (if you got that far)

Jun 29th, 2003, 03:55 PM	#3 (permalink)
Bonjour der Hummermeister Join Date: Feb 2003 Location: Stuck in a box Local Time: 01:18 AM Posts: 1,519 Offline	That's a shame Kwik-fit have always been really good from my experience. They've always done my puncture repairs for free (though I obviously give the guy a bit for himself as a thankyou), just suggesting that I use them when I need new tyres. Thankfully I haven't had to deal with a flat runflat yet though.

Jun 29th, 2003, 05:39 PM	#4 (permalink)
MiniOne_Menace MINI2 Regular Join Date: Sep 2002 Location: Bristol Local Time: 12:18 AM Posts: 177 Offline	Commotion what e-mail address are you using to contact mini ? only asking cause i want to write to them about a different matter... cheers / thank you

Jun 29th, 2003, 05:44 PM	#5 (permalink)
RedUn MUGEN POWER Join Date: Mar 2003 Location: s2ki.com Local Time: 01:18 AM Posts: 11,504 Offline	I had kwik-fit drop one of my alloys on my last car and not tell me, it nearly failed it's 'first' MOT because of it

Jun 29th, 2003, 11:41 PM	#6 (permalink)
Commotion MINI2 Newbie Join Date: Dec 2002 Location: Leeds Local Time: 12:18 AM Posts: 20 Offline	I must admit I've used Kwik-Fit in the past with my other cars and found them okay. But recently I've found that I can pick up new tyres cheeper at my main dealer. Just thought I'd clear something up as well - it wasn't that Kwik-Fit had difficulty jacking the Mini up - it was that they had been told by head office "NOT TO TOUCH MINI's AT ALL". I found this completely mind blowing especially since I don't have run flats and the gel-kit is only to be used to limp you to a suitable garage. That means that in an emergency your options have now been cut in half if Kwik-Fit persist in this stance. As for the Email address I used - it was customer.service@bmw.co.uk Not sure if it was the best one to use but seemed the most logical from the choices on their website.

Jul 1st, 2003, 10:23 AM	#8 (permalink)
NordS MINI2 Regular Join Date: Jan 2003 Location: Between Swindon and Oxford Local Time: 12:18 AM Posts: 254 Offline	Micheldever jacked mine up without problems. Also the cheapest (or very close) in the country, you just have to be close to the M3 and A303 junction!

Jul 1st, 2003, 10:23 AM	#9 (permalink)
dinger TT or not TT Join Date: Jul 2001 Location: Tunbridge Wells,Kent Local Time: 12:18 AM Posts: 3,075 Offline	I've just contacted Kwik-Fit about replacing run flat tyres and the response I got from them was..... sorry sir we do not have the facilities to replace your tyres. And these are the branches of Kwik-Fit I was told are NOT able to replace run flat tyres. 2 Branches in Tonbridge. Tunbridgewells. Maidstone. Orpington. dinger

Jul 1st, 2003, 10:46 AM	#10 (permalink)
laver MINI2 Newbie Join Date: Mar 2003 Location: Kent Local Time: 12:18 AM Posts: 24 Offline	Quote: Originally posted by dinger And these are the branches of Kwik-Fit I was told are NOT able to replace run flat tyres. 2 Branches in Tonbridge. Tunbridgewells. Maidstone. Orpington. Well thats a bit of a bummer, my new S is being delivered on Monday and i live and work around the Tonbridge/ Tunbridge wells area... Lets hope i can find somewhere else that'll do it.

Jul 1st, 2003, 10:55 AM	#11 (permalink)
punkeyfunky UberGeek Join Date: Jun 2003 Location: Milton Keynes Local Time: 12:18 AM Posts: 852 Offline	I've always found KwikFit to be fine if you want something 'standard' like a run of the mill Mondea/Vectra (US equiv? No idea!), but as soon as you ask for something different (try buying 255/45/17's...) I find that 'local' places, where the lads doing the work are happy to talk to you, usually take far more time and do the job right. Lee

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Jul 1st, 2003, 01:20 PM	#12 (permalink)
weejinky MINI2 Regular Join Date: May 2003 Location: Glasgow Local Time: 12:18 AM Posts: 95 Offline	I totally agree punkeyfunky. There is a tyre place in SW Scotland and NW England called Denton Tyres and they are really good (and cheap). Not had to get MINI tyres yet so we will see if they can do runflats when the time comes.

Jul 15th, 2003, 12:02 PM	#13 (permalink)
Commotion MINI2 Newbie Join Date: Dec 2002 Location: Leeds Local Time: 12:18 AM Posts: 20 Offline	Just thought I'd let you know how everthing turned out since I posted this thred. Kwik-Fit basically have said that this is not company policy and that there is no reason why their mechanics where not 'allowed' to jack my car up. Which is pretty much what I'd already suspected anyway. So basically the mechanics I spoke to were having a laugh and I also had to drag and appology out of the guy on the phone. Lets face it we all knew Kwik-Fit weren't fantastic but after this encounter I can't see myself taking my car there again - emergency or not!

Jul 15th, 2003, 02:07 PM	#14 (permalink)
Bonjour der Hummermeister Join Date: Feb 2003 Location: Stuck in a box Local Time: 01:18 AM Posts: 1,519 Offline	All my experiences with kwik fit have been fine. You must have gone to a dodgy one.