MINI2

Tina-MINI · Aug 31st, 2003, 06:57 PM

I am not happy ordered my new Cooper on August 18 and was given a delivery date for the last week of October

Dealer then phoned me on August 28 and said that the delivery date was now December 1 thats 15 weeks was told this was due to the demand.I Phoned back and complained and then was told they had forgot to place the order.

But they did not forget to cash my cheque for £500 which took them 2 days to clear.

Should I cancel

snuffy · Aug 31st, 2003, 07:08 PM

Blimey, I thought mine : ordered on 31st July, Delivery Date of 15th October was bad.

I would phone up some other dealers and try and get some firm definates from them. I do recall someone mentioning the only "true" BMW garage in London get cars quicker than the franchised dealers: Park Lane - http://www.parklanebmw.co.uk/

do a search for them

jasonfields007 · Aug 31st, 2003, 07:10 PM

Sorry to hear of your troubles. I wouldn't cancel... just push for a nice discount or some free extras. I don't think you'll be able to find another dealer with a free allocation before December now but I would ring round a bit to see whats going!

J

MarkW19 · Aug 31st, 2003, 07:16 PM

What a pile of idiots. You wouldn't think they were selling cars for £11,000 to £30,000+.

I get better service when I order a magazine to come in at my local newsagents with NO DEPOSIT!

It's mainly their attitude - actually telling you they forgot it and seeming like they don't care, because someone else will buy the car from them anyway.

They don't shift on MSRP, and yet they don't think they owe you anything apart from the priveledge of you handing the fantastic BMW your hard-earned.

It's well over the 30 days outside the estimated delivery date that they allow for, get some serious extras thrown in. You're without a car for another 2 months which IS a serious financial and business problem for you.

If they're not playing ball, take it to BMW, they don't exactly like that much.

Michael Caine · Aug 31st, 2003, 07:39 PM

Make a formal complaint and go above their heads and see what happens - I'm sure there are ways of them getting hold of one quicker.

Shamster · Aug 31st, 2003, 10:54 PM

I'd be very surprised if you can't find a quicker delivery than that.

If you're prepared to, I would ring around some other places - they may be further away but you should be able to do better.

MarkW19 · Aug 31st, 2003, 10:57 PM

Yeah, then take it back to them for TLC and warranty issues to rub their noses in it

RedUn · Aug 31st, 2003, 11:13 PM

I would phone up again for some compensation!!!
i.e. I've sold my other car now!! or something along them lines

Maybe they'd give you a courtesy car until then so you can at least drive a Mini till then???

If all else fails get in touch with BMW, they seem to have a high priority for customer relations(unlike Merc to**ers)

Good Luck

MarkW19 · Aug 31st, 2003, 11:16 PM

I'd write or go in rather than phone though, because you'll most likely have problems getting them to call you back

Yeah, BMW (ie. not MINI) do seem great. I'd go straight to the top.

PS. Be aware of your local dealer reading this website, I know mine does :-)

Aug 31st, 2003, 06:57 PM	#1
Tina-MINI Tina Join Date: Aug 2003 Location: Hampshire Local Time: 01:33 AM Posts: 2 Offline	Delivery I am not happy ordered my new Cooper on August 18 and was given a delivery date for the last week of October Dealer then phoned me on August 28 and said that the delivery date was now December 1 thats 15 weeks was told this was due to the demand.I Phoned back and complained and then was told they had forgot to place the order. But they did not forget to cash my cheque for £500 which took them 2 days to clear. Should I cancel

Aug 31st, 2003, 07:10 PM	#3 (permalink)
jasonfields007 MINI2 Master My Classifieds Join Date: May 2003 Location: Radlett. Herts Local Time: 01:33 AM Posts: 1,870 Offline	Sorry to hear of your troubles. I wouldn't cancel... just push for a nice discount or some free extras. I don't think you'll be able to find another dealer with a free allocation before December now but I would ring round a bit to see whats going! J '06' Cooper S Convertible - Astro Black, '04' Mazda RX8 231 - Black

Aug 31st, 2003, 07:39 PM	#5 (permalink)
Michael Caine MINI2 O.A.P. Join Date: Jul 2003 Location: Not alot of people now that Local Time: 01:33 AM Posts: 178 Offline	Make a formal complaint and go above their heads and see what happens - I'm sure there are ways of them getting hold of one quicker. DS/B MCS Black/blue interior, Patina, Full Chilli pack, sat nav, PDC, Climate, Visability pack, CD boost [color=lime] Get the wheels in line, Get the wheels in line! - The Italian Job (original)

Aug 31st, 2003, 10:54 PM	#6 (permalink)
Shamster Lord of The Four Rings Join Date: Nov 2002 Location: Reminiscing Local Time: 12:33 AM Posts: 10,745 Offline	I'd be very surprised if you can't find a quicker delivery than that. If you're prepared to, I would ring around some other places - they may be further away but you should be able to do better. 260909

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Aug 31st, 2003, 07:08 PM	#2 (permalink)
snuffy meow mini2 meow Join Date: Jul 2003 Location: Kent Local Time: 01:33 AM Posts: 559 Offline	Blimey, I thought mine : ordered on 31st July, Delivery Date of 15th October was bad. I would phone up some other dealers and try and get some firm definates from them. I do recall someone mentioning the only "true" BMW garage in London get cars quicker than the franchised dealers: Park Lane - http://www.parklanebmw.co.uk/ do a search for them

Aug 31st, 2003, 07:16 PM	#4 (permalink)
MarkW19 Grinning Join Date: May 2003 Location: Leeds Local Time: 01:33 AM Posts: 3,622 Offline	What a pile of idiots. You wouldn't think they were selling cars for £11,000 to £30,000+. I get better service when I order a magazine to come in at my local newsagents with NO DEPOSIT! It's mainly their attitude - actually telling you they forgot it and seeming like they don't care, because someone else will buy the car from them anyway. They don't shift on MSRP, and yet they don't think they owe you anything apart from the priveledge of you handing the fantastic BMW your hard-earned. It's well over the 30 days outside the estimated delivery date that they allow for, get some serious extras thrown in. You're without a car for another 2 months which IS a serious financial and business problem for you. If they're not playing ball, take it to BMW, they don't exactly like that much.

Aug 31st, 2003, 10:57 PM	#7 (permalink)
MarkW19 Grinning Join Date: May 2003 Location: Leeds Local Time: 01:33 AM Posts: 3,622 Offline	Yeah, then take it back to them for TLC and warranty issues to rub their noses in it

Aug 31st, 2003, 11:13 PM	#8 (permalink)
RedUn MUGEN POWER Join Date: Mar 2003 Location: s2ki.com Local Time: 01:33 AM Posts: 11,504 Offline	I would phone up again for some compensation!!! i.e. I've sold my other car now!! or something along them lines Maybe they'd give you a courtesy car until then so you can at least drive a Mini till then??? If all else fails get in touch with BMW, they seem to have a high priority for customer relations(unlike Merc to**ers) Good Luck

Aug 31st, 2003, 11:16 PM	#9 (permalink)
MarkW19 Grinning Join Date: May 2003 Location: Leeds Local Time: 01:33 AM Posts: 3,622 Offline	I'd write or go in rather than phone though, because you'll most likely have problems getting them to call you back Yeah, BMW (ie. not MINI) do seem great. I'd go straight to the top. PS. Be aware of your local dealer reading this website, I know mine does :-)

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