MINI2

KatanaPilot · Sep 29th, 2003, 05:23 PM

My 2004 EB/W MCS arrived at the dealership on Friday. I’ve visited my car; my Motoring Advisor said it is all washed up, prepped, under the cover in the delivery bay, ready to be delivered. I’ve prepared to pay for the car, and my insurance is taken care of. Everything has been ready since Friday. So what’s stopping me from taking delivery?

I can’t take delivery because MINI USA has not sent my dealer a piece of paper called the Certificate of Origin. I am in Massachusetts, and we need the C of O to register a new car. MA does not offer temp plates. My Motoring Advisor had hoped that the C of O would be Fedexed here today, but this morning he found out it is not even generated (printed) yet. Once it is printed, it still has to be sent from New Jersey MINI headquarters to the dealership before I could take delivery of my car.

What were you thinking MINI USA? Did you guys not realize here in Massachusetts (and possibly some other states) we need that piece of paperwork in order to take delivery of the car? You’ve already sent my dealer, MINI of Peabody, about 60 cars in the past 3 days. Did you not realize that they could not deliver most of them, since most cars are ordered by Massachusetts residents? My Motoring Advisor said he could only deliver one of his cars to a NH resident. Even Maine residents cannot take delivery of the car because they only get a 1-day temp plate.

866-ASK-MINI is of absolutely no help. All he could say was I apologize for the inconvenience but there is absolutely nothing we at customer service can help you.

Does anyone know anybody at MINI/BMW USA that I can talk to to expedite this process? What can I do? Can anyone help me?

Clutch Cargo · Sep 29th, 2003, 06:16 PM

Don't have a cow, man! Sounds like you have already done all possible expediting. Life is full of big and little disappointments -- one or maybe two extra days of waiting won't spoil your MINI experience.

kars · Sep 29th, 2003, 06:27 PM

hey katanapilot,
I am stuck in the same boat. I saw my car over the weekend and the only thing that I need now is the CO. I guess every state has its idiosyncrasies (even i though i think mass has more than usual!), i guess the only thing it to wait another day. My MA has told me that it i should be able to take delivery on wednesday.
Lets hang in there!!!

CooperS4us · Sep 29th, 2003, 06:29 PM

That sucks Katana, but I also agree that a couple more days wait will not make a big difference. Come to think of it, we have been waiting for our new cars for a long time already (I have been waiting for my '04 MCS since late January) so a few more hours here and there will not make it much worse.

My new MCS is getting a few accessories fitted by the dealer as we speak so it might not be ready until tomorrow or Wednesday at the latest.

Hang in there friend, you are closer to your new MINI than you might think.

CooperS4us · Sep 29th, 2003, 06:31 PM

Also when you have to wait for something you really want and can't have it right now, you are developing a very valuable human virtue (That seems to be getting lost in our "Coke Machine" society) called "PATIENCE".

Enjoy!

longshot · Sep 29th, 2003, 06:33 PM

I'm in the same club, I visited my car saturday morning... There really isn't any option but to wait for the CO to arrive... They are never shipped with new cars (even domestically.) My MA told me not to expect mine before thursday (I'm waiting a little bit longer for the JCW kit to be installed...) The dealership did receive about 82 cars between friday and saturday and I expect it will take a long time for them to prep them all...

KatanaPilot · Sep 29th, 2003, 06:56 PM

Quote: Originally Posted by longshot

I'm in the same club, I visited my car saturday morning... There really isn't any option but to wait for the CO to arrive... They are never shipped with new cars (even domestically.) My MA told me not to expect mine before thursday (I'm waiting a little bit longer for the JCW kit to be installed...) The dealership did receive about 82 cars between friday and saturday and I expect it will take a long time for them to prep them all...

I failed to mention another reason why I was so eager to take delivery as early as possible.
MINI of Peabody did get a lot of cars this weekend. I think the number 82 is about right. I have never seen so many MINIs parked next to each other. Can you imagine the dealership trying to deliver 82 cars in the space of a few days?

My car came in with the first batch on Friday. I really want to get it as soon as possible because in a few days, all 82 owners would want to take delivery, and I might not be able to squeeze it in. They only have 6 service bays and 1 delivery bay in the showroom.

As for getting other goodies from my dealer, I really don't think so. Any of my Peabody friends have any luck?

kars · Sep 29th, 2003, 07:45 PM

katanapilot and other Mass'ers,
l was told that MINI of peabody was not going to wait for the FEDEX of the COs but actually sending someone down there in person to pick them up....we should have the CO by tomorrow for sure!!!
i am sure they are as eager to get the cars off their lot as we are to receive them!!!

KatanaPilot · Sep 29th, 2003, 08:07 PM

wow Kars, that is great news.
MINI of Peabody has yet again showed us why they are the best.
They know we want our cars, and they are doing all they can to try to expedite this process. I only hope MINI USA is as responsive when it comes to dealing with various issues.

Once we get our C of O in and schedule our deliveries, please post here. We might be able to meet each other at the dealership!

kars · Sep 29th, 2003, 08:26 PM

I think MINI of Peabody are awesome but I am sure they do a lot of incentive to get 80 cars and their owners off their back. Also, I'm sure every day they sit on their inventory, they lose money.

I am scheduled to pick up at 4 PM on wednesday...if nothing changes....
yeah i hope to meet you to...

snek · Sep 29th, 2003, 08:28 PM

Quote: Originally Posted by KatanaPilot

wow Kars, that is great news.
MINI of Peabody has yet again showed us why they are the best.

And they'll give you breath mints too!!!

KatanaPilot · Sep 30th, 2003, 07:48 PM

Hi everyone,

I have an update.
The GM of the dealership apparently went down to New Jersey himself to get the C of Os. He has just arrived back at MINI of Peabody.

I can pick up my car right now if I want to..... But of course, I am tied up with work, and my MA is off tomorrow :-(

I will be there first thing, bright and early, on Thursday morning to pick up my car! Anyone else picking their car up from MINI of Peabody on Thurs morning?

Kars, it looks like I am not going to be able to meet you, but enjoy your car!

pezboy · Oct 1st, 2003, 07:58 AM

Katana, congrats! I am going to be out of town for the next week and a half or else I would shoot up there to hang out. Will see you at the Pulley Party though.

Do you fly Katanas at BED?

kars · Oct 1st, 2003, 03:03 PM

too bad you have to wait to pick it up on thursday....
i am going in about 4 hours to pick it up!!!
i'll be seeing you around here....and of course i'll post pics....

Sep 29th, 2003, 05:23 PM	#1
KatanaPilot MINI2 Regular Join Date: Jun 2003 Location: Boston Local Time: 08:39 PM Posts: 221 Offline	Help everyone!!! Why is MINI USA holding my car hostage? My 2004 EB/W MCS arrived at the dealership on Friday. I’ve visited my car; my Motoring Advisor said it is all washed up, prepped, under the cover in the delivery bay, ready to be delivered. I’ve prepared to pay for the car, and my insurance is taken care of. Everything has been ready since Friday. So what’s stopping me from taking delivery? I can’t take delivery because MINI USA has not sent my dealer a piece of paper called the Certificate of Origin. I am in Massachusetts, and we need the C of O to register a new car. MA does not offer temp plates. My Motoring Advisor had hoped that the C of O would be Fedexed here today, but this morning he found out it is not even generated (printed) yet. Once it is printed, it still has to be sent from New Jersey MINI headquarters to the dealership before I could take delivery of my car. What were you thinking MINI USA? Did you guys not realize here in Massachusetts (and possibly some other states) we need that piece of paperwork in order to take delivery of the car? You’ve already sent my dealer, MINI of Peabody, about 60 cars in the past 3 days. Did you not realize that they could not deliver most of them, since most cars are ordered by Massachusetts residents? My Motoring Advisor said he could only deliver one of his cars to a NH resident. Even Maine residents cannot take delivery of the car because they only get a 1-day temp plate. 866-ASK-MINI is of absolutely no help. All he could say was I apologize for the inconvenience but there is absolutely nothing we at customer service can help you. Does anyone know anybody at MINI/BMW USA that I can talk to to expedite this process? What can I do? Can anyone help me?

Sep 29th, 2003, 06:16 PM	#2 (permalink)
Clutch Cargo MINI2 Regular Join Date: Dec 2001 Location: Near NYC Local Time: 12:39 AM Posts: 347 Offline	Don't have a cow, man! Sounds like you have already done all possible expediting. Life is full of big and little disappointments -- one or maybe two extra days of waiting won't spoil your MINI experience. BRG/W MC -- Motoring since Oct 7 of 2002

Sep 29th, 2003, 08:28 PM	#11 (permalink)
snek MINI2 Master Join Date: Jan 2003 Location: out of nowhere... Local Time: 07:39 PM Posts: 2,181 Offline	Quote: Originally Posted by KatanaPilot wow Kars, that is great news. MINI of Peabody has yet again showed us why they are the best. And they'll give you breath mints too!!! Know your rights. Support the NMA.

Oct 1st, 2003, 07:58 AM	#13 (permalink)
pezboy heh...lame Join Date: Aug 2002 Location: Boston, MA Local Time: 07:39 PM Posts: 2,347 Offline	Katana, congrats! I am going to be out of town for the next week and a half or else I would shoot up there to hang out. Will see you at the Pulley Party though. Do you fly Katanas at BED? "Just keep heading into the wind. Don't let anything blow you over." Ed Smith / MaxaMini 6/14/05

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Sep 29th, 2003, 06:27 PM	#3 (permalink)
kars MINI2 Regular Join Date: Apr 2002 Location: Boston area Local Time: 12:39 AM Posts: 135 Offline	hey katanapilot, I am stuck in the same boat. I saw my car over the weekend and the only thing that I need now is the CO. I guess every state has its idiosyncrasies (even i though i think mass has more than usual!), i guess the only thing it to wait another day. My MA has told me that it i should be able to take delivery on wednesday. Lets hang in there!!!

Sep 29th, 2003, 06:29 PM	#4 (permalink)
CooperS4us MINI2 Master Join Date: Aug 2003 Location: South Florida Local Time: 08:39 PM Posts: 947 Offline	That sucks Katana, but I also agree that a couple more days wait will not make a big difference. Come to think of it, we have been waiting for our new cars for a long time already (I have been waiting for my '04 MCS since late January) so a few more hours here and there will not make it much worse. My new MCS is getting a few accessories fitted by the dealer as we speak so it might not be ready until tomorrow or Wednesday at the latest. Hang in there friend, you are closer to your new MINI than you might think.

Sep 29th, 2003, 06:31 PM	#5 (permalink)
CooperS4us MINI2 Master Join Date: Aug 2003 Location: South Florida Local Time: 08:39 PM Posts: 947 Offline	Also when you have to wait for something you really want and can't have it right now, you are developing a very valuable human virtue (That seems to be getting lost in our "Coke Machine" society) called "PATIENCE". Enjoy!

Sep 29th, 2003, 06:33 PM	#6 (permalink)
longshot MINI2 Newbie Join Date: Jun 2003 Local Time: 12:39 AM Posts: 1 Offline	I'm in the same club, I visited my car saturday morning... There really isn't any option but to wait for the CO to arrive... They are never shipped with new cars (even domestically.) My MA told me not to expect mine before thursday (I'm waiting a little bit longer for the JCW kit to be installed...) The dealership did receive about 82 cars between friday and saturday and I expect it will take a long time for them to prep them all...

Sep 29th, 2003, 06:56 PM	#7 (permalink)
KatanaPilot MINI2 Regular Join Date: Jun 2003 Location: Boston Local Time: 08:39 PM Posts: 221 Offline	Quote: Originally Posted by longshot I'm in the same club, I visited my car saturday morning... There really isn't any option but to wait for the CO to arrive... They are never shipped with new cars (even domestically.) My MA told me not to expect mine before thursday (I'm waiting a little bit longer for the JCW kit to be installed...) The dealership did receive about 82 cars between friday and saturday and I expect it will take a long time for them to prep them all... I failed to mention another reason why I was so eager to take delivery as early as possible. MINI of Peabody did get a lot of cars this weekend. I think the number 82 is about right. I have never seen so many MINIs parked next to each other. Can you imagine the dealership trying to deliver 82 cars in the space of a few days? My car came in with the first batch on Friday. I really want to get it as soon as possible because in a few days, all 82 owners would want to take delivery, and I might not be able to squeeze it in. They only have 6 service bays and 1 delivery bay in the showroom. As for getting other goodies from my dealer, I really don't think so. Any of my Peabody friends have any luck?

Sep 29th, 2003, 07:45 PM	#8 (permalink)
kars MINI2 Regular Join Date: Apr 2002 Location: Boston area Local Time: 12:39 AM Posts: 135 Offline	katanapilot and other Mass'ers, l was told that MINI of peabody was not going to wait for the FEDEX of the COs but actually sending someone down there in person to pick them up....we should have the CO by tomorrow for sure!!! i am sure they are as eager to get the cars off their lot as we are to receive them!!!

Sep 29th, 2003, 08:07 PM	#9 (permalink)
KatanaPilot MINI2 Regular Join Date: Jun 2003 Location: Boston Local Time: 08:39 PM Posts: 221 Offline	wow Kars, that is great news. MINI of Peabody has yet again showed us why they are the best. They know we want our cars, and they are doing all they can to try to expedite this process. I only hope MINI USA is as responsive when it comes to dealing with various issues. Once we get our C of O in and schedule our deliveries, please post here. We might be able to meet each other at the dealership!

Sep 29th, 2003, 08:26 PM	#10 (permalink)
kars MINI2 Regular Join Date: Apr 2002 Location: Boston area Local Time: 12:39 AM Posts: 135 Offline	I think MINI of Peabody are awesome but I am sure they do a lot of incentive to get 80 cars and their owners off their back. Also, I'm sure every day they sit on their inventory, they lose money. I am scheduled to pick up at 4 PM on wednesday...if nothing changes.... yeah i hope to meet you to...

Sep 30th, 2003, 07:48 PM	#12 (permalink)
KatanaPilot MINI2 Regular Join Date: Jun 2003 Location: Boston Local Time: 08:39 PM Posts: 221 Offline	Hi everyone, I have an update. The GM of the dealership apparently went down to New Jersey himself to get the C of Os. He has just arrived back at MINI of Peabody. I can pick up my car right now if I want to..... But of course, I am tied up with work, and my MA is off tomorrow :-( I will be there first thing, bright and early, on Thursday morning to pick up my car! Anyone else picking their car up from MINI of Peabody on Thurs morning? Kars, it looks like I am not going to be able to meet you, but enjoy your car!

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Oct 1st, 2003, 03:03 PM	#14 (permalink)
kars MINI2 Regular Join Date: Apr 2002 Location: Boston area Local Time: 12:39 AM Posts: 135 Offline	too bad you have to wait to pick it up on thursday.... i am going in about 4 hours to pick it up!!! i'll be seeing you around here....and of course i'll post pics....