MINI2

Jones · Oct 21st, 2003, 02:58 PM

If the dealer scratched one of my wheels (17" MCS Wheels), leaving a 2 inch scratch, should I ask them to replace the wheel and do all balancing etc??

If they scratched my windscreen would they not replace it??

Cheers,

Jones.

WarGod · Oct 21st, 2003, 03:01 PM

Absolutely - am sure they would expect you to pay if you scratched one of their cars !!

ButtonIt · Oct 21st, 2003, 03:01 PM

F*ing right they should!!! Dealers really should be more carefull. We spend every waking moment looking after and caring for our cars, those bugg*rs bl00dy should do the same for the couple of days they have it!!!

Jones · Oct 21st, 2003, 03:04 PM

Woah, that was the quickest advice I have ever had! And with passion too!!

Glad I didnt tell you the whold story that the service man took my JCW MCS for an over night "test" and put 70+ miles on the clock!! And they didnt even clean the wheels when they gave it back to me. The dealership manager gave me a complimentary full valet but it is only a few days later after washing the car myself I noticed the scracth which could only have been that little git of a service assistant!

bobnobski · Oct 21st, 2003, 03:07 PM

never never never give permission for any MINI dealer staff to have your car overnight. As for the scratch on the wheel it could be difficult to prove they did it!

Jones · Oct 21st, 2003, 03:09 PM

This is true and something I was thinking about but as there was no checklist such as when you have a loan/rental car, is it not fair to say that they cannot prove that they didnt do it?!

WarGod · Oct 21st, 2003, 03:14 PM

At the very least i would be complaining in the strongest possible terms to the dealership manager, if you get no joy, write to the MD of the dealership - asking him to explain the 70+ miles. I bet you'll get a result !

SoggyCornFlakes · Oct 21st, 2003, 03:21 PM

This happened to Washy, again he did not notice until he washed teh car later but the dealer repaired the wheels FOC, it was two they knackered.

Just persevere, do not take no for an answer and create merry hell if needs be - good luck

Jones · Oct 21st, 2003, 03:33 PM

Cheers Soggy

theminiv · Oct 21st, 2003, 07:09 PM

get them out the workshop, get them to check the wheel. If they deny it, here is a little bit of info.

When my car is in the garage, as i have been leaving the depot, i have seen a little scrot screwing my car into the workshops, (on many occasions) These scrotums are the trainee service engineers, and are allowed to drive the cars. I complained about the 18 year old hammering my car through the car park, they said that it will not be driven by him again.

The truth is that most of the time, anyone under 21 in the UK working for a dealership is not insured for accidental damage on customers vehicles. So the young people should not be driving our cars at all.

Even though they do it on private property, the area of property needs to be safe, and if it has vehicles moving around the area, they all need to be covered by a satisfactory insurance policy.

So, dont take no S**T, get those wheels changed FOC

The Mini V Has Spoken, i thank you.

Jones · Oct 22nd, 2003, 09:08 AM

Appreciated theminiv.....

Good to hear from a fellow Welshman!

Washy · Oct 22nd, 2003, 12:31 PM

As Soggy said my dealer managed to catch both of my front S spokes. Not only did they repair the two dinged ones they found a fault on one of the others and sorted that too.....Now I am careful to check the wheels when the car goes in (nice shiny new S with R90's

) and make a point of telling them the wheels have no marks....and I check them before I drive away....

Oct 21st, 2003, 02:58 PM	#1
Jones See you in my rear view!! Join Date: May 2003 Location: Many places.... Local Time: 04:58 AM Posts: 1,008 Offline	Bit of quick advice needed.... If the dealer scratched one of my wheels (17" MCS Wheels), leaving a 2 inch scratch, should I ask them to replace the wheel and do all balancing etc?? If they scratched my windscreen would they not replace it?? Cheers, Jones. *210bhp JCW MINI Cooper S (S950)*

Oct 21st, 2003, 03:01 PM	#3 (permalink)
ButtonIt The Disorganiser My Classifieds Join Date: Jul 2003 Location: Waiting for others Local Time: 05:58 AM Posts: 15,546 Offline	Fing right they should!!! Dealers really should be more carefull. We spend every waking moment looking after and caring for our cars, those buggrs bl00dy should do the same for the couple of days they have it!!! Sponsor our Rickshaw team, please click here for info

Oct 21st, 2003, 03:04 PM	#4 (permalink)
Jones See you in my rear view!! Join Date: May 2003 Location: Many places.... Local Time: 04:58 AM Posts: 1,008 Offline	Woah, that was the quickest advice I have ever had! And with passion too!! Glad I didnt tell you the whold story that the service man took my JCW MCS for an over night "test" and put 70+ miles on the clock!! And they didnt even clean the wheels when they gave it back to me. The dealership manager gave me a complimentary full valet but it is only a few days later after washing the car myself I noticed the scracth which could only have been that little git of a service assistant! *210bhp JCW MINI Cooper S (S950)*

Oct 21st, 2003, 03:09 PM	#6 (permalink)
Jones See you in my rear view!! Join Date: May 2003 Location: Many places.... Local Time: 04:58 AM Posts: 1,008 Offline	This is true and something I was thinking about but as there was no checklist such as when you have a loan/rental car, is it not fair to say that they cannot prove that they didnt do it?! *210bhp JCW MINI Cooper S (S950)*

Oct 21st, 2003, 03:21 PM	#8 (permalink)
SoggyCornFlakes Awwww %%%% it! My Classifieds Join Date: Jul 2002 Location: Northampton Local Time: 05:58 AM Posts: 33,065 Offline	This happened to Washy, again he did not notice until he washed teh car later but the dealer repaired the wheels FOC, it was two they knackered. Just persevere, do not take no for an answer and create merry hell if needs be - good luck Cotswolds 6, you sixy thing you, come join the fun MINI2 Charity Ball 2009 ....... Global Moderator

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Oct 21st, 2003, 03:01 PM	#2 (permalink)
WarGod MINI2 Regular Join Date: Sep 2003 Location: Bristol - England Local Time: 05:58 AM Posts: 186 Offline	Absolutely - am sure they would expect you to pay if you scratched one of their cars !!

Oct 21st, 2003, 03:07 PM	#5 (permalink)
bobnobski MINI2 Irritant My Classifieds Join Date: Jan 2003 Location: Worcestershire Local Time: 05:58 AM Posts: 1,018 Offline	never never never give permission for any MINI dealer staff to have your car overnight. As for the scratch on the wheel it could be difficult to prove they did it!

Oct 21st, 2003, 03:14 PM	#7 (permalink)
WarGod MINI2 Regular Join Date: Sep 2003 Location: Bristol - England Local Time: 05:58 AM Posts: 186 Offline	At the very least i would be complaining in the strongest possible terms to the dealership manager, if you get no joy, write to the MD of the dealership - asking him to explain the 70+ miles. I bet you'll get a result !

Oct 21st, 2003, 03:33 PM	#9 (permalink)
Jones See you in my rear view!! Join Date: May 2003 Location: Many places.... Local Time: 04:58 AM Posts: 1,008 Offline	Cheers Soggy *210bhp JCW MINI Cooper S (S950)*

Oct 21st, 2003, 07:09 PM	#10 (permalink)
theminiv MINI2 Veteran My Classifieds Join Date: Sep 2003 Location: Britain Local Time: 05:58 AM Posts: 601 Offline	get them out the workshop, get them to check the wheel. If they deny it, here is a little bit of info. When my car is in the garage, as i have been leaving the depot, i have seen a little scrot screwing my car into the workshops, (on many occasions) These scrotums are the trainee service engineers, and are allowed to drive the cars. I complained about the 18 year old hammering my car through the car park, they said that it will not be driven by him again. The truth is that most of the time, anyone under 21 in the UK working for a dealership is not insured for accidental damage on customers vehicles. So the young people should not be driving our cars at all. Even though they do it on private property, the area of property needs to be safe, and if it has vehicles moving around the area, they all need to be covered by a satisfactory insurance policy. So, dont take no ST, get those wheels changed FOC The Mini V Has Spoken, i thank you. Focus > Mini One > Mini Cooper > Mini Cooper > BMW 316 > BMW 318 > MINI ONE > BMW 120i > MINI ONE PEPPER! - IM BACK!!**

Oct 22nd, 2003, 09:08 AM	#11 (permalink)
Jones See you in my rear view!! Join Date: May 2003 Location: Many places.... Local Time: 04:58 AM Posts: 1,008 Offline	Appreciated theminiv..... Good to hear from a fellow Welshman! *210bhp JCW MINI Cooper S (S950)*

Oct 22nd, 2003, 12:31 PM	#12 (permalink)
Washy 1151bhp/tonne Join Date: Jul 2001 Location: Northampton Local Time: 05:58 AM Posts: 18,332 Offline	As Soggy said my dealer managed to catch both of my front S spokes. Not only did they repair the two dinged ones they found a fault on one of the others and sorted that too.....Now I am careful to check the wheels when the car goes in (nice shiny new S with R90's ) and make a point of telling them the wheels have no marks....and I check them before I drive away.... Black to the future....

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