MINI2

ono · Nov 29th, 2003, 03:06 PM

Does anyone out there know the address of Mini customer care ?,i have been advised to write to them by auto express concerning a reduring fault fault on my Mini that the dealer seems unable to fix.

KenL · Nov 29th, 2003, 08:01 PM

What is the fault? People on here may have had a similar fault and may be able to help with how it was fixed.

Agree though that you should write to MINI CS, so hopefully someone will post the address or number in order to get the address.

scott321172 · Nov 30th, 2003, 11:02 PM

MINI Customer Services,
PO Box 161,
Croydon,
CR9 1WZ

Write to the customer service manager, then post a copy to sales manager at dealership with what you request and state the reasons for in both letters. Something will soon be done as it took 4 days for them to replace my Cooper S after 2 months of ownership. New one arrives late January 04.

Good Luck, and remenber to state what you want e.g.replacement. It is within your consumer rights!

Nov 29th, 2003, 03:06 PM	#1
ono MINI2 Regular Join Date: Aug 2003 Location: Biddulph Stoke on Tr Local Time: 01:45 AM Posts: 145 Offline	Customer care Does anyone out there know the address of Mini customer care ?,i have been advised to write to them by auto express concerning a reduring fault fault on my Mini that the dealer seems unable to fix.

Nov 29th, 2003, 08:01 PM	#2 (permalink)
KenL MINI2 Master Join Date: May 2002 Location: Edinburgh Local Time: 12:45 AM Posts: 5,102 Offline	What is the fault? People on here may have had a similar fault and may be able to help with how it was fixed. Agree though that you should write to MINI CS, so hopefully someone will post the address or number in order to get the address. Red/Black R56 Cooper

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Nov 30th, 2003, 11:02 PM	#3 (permalink)
scott321172 MINI2 Regular Join Date: Jan 2003 Location: Cheshire Local Time: 01:45 AM Posts: 137 Offline	MINI Customer Services, PO Box 161, Croydon, CR9 1WZ Write to the customer service manager, then post a copy to sales manager at dealership with what you request and state the reasons for in both letters. Something will soon be done as it took 4 days for them to replace my Cooper S after 2 months of ownership. New one arrives late January 04. Good Luck, and remenber to state what you want e.g.replacement. It is within your consumer rights!

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