[Chris A]

I've just realised BMW offer this Mini Accident Management service. Does anyone have any experience of this? It says they deal with my insurance and such on my behalf... is it worth contacting them or should I leave it to the insurance company?

[minisoopercooper]

I know that if you use the MINI accident service they will take the car to a MINI bodyshop and only use genuine parts but sadly in your case Chris this is of no use.

Having said that it is a free service you get as part of buying the car so use it. All of this should have been explained to you when you took delivery of the car.

Still absolutly gutted for you. Hope MINI and your insurance company come through for you.

Paul

[Bianchiboy]

Glad you're ok after the accident, can't believe you're online - I would be face down by now in a nice warm pub! As far as the Mini accident management goes, it depends on how good your insurance company actually is, whether they will organise alternative transport and so forth. Some are good, some need a kick up the rear to get results. I have no experience of the Mini accident service but I used to work at an insurance brokers years ago and heard various stories, some good, some bad. By all means contact the Mini service provider and see if they can make things easier for you than what you would get from your insurance company, it's going to depend on your personal cicumstances. And good luck!

[Martin L]

From experience leave it to your own insurance company. It's far easier dealing directly with your insurers then MINI accident management if they offer a similar service. Your just adding another layer of administration which complicates things
My car wasn't released to my dealers as accident management hadn't informed my insurers that the recovery company wanted paying before they realesed my car