My car has a problem with the Electronic Throttle controller, it's intermittent and the engineer who assisted me on saturday told me to book it in to a dealership after the bank hols.
So... today I phone MINI assistance and the operator on the end says "take it to your local dealership Sir and they will sort it out for you" fantastic. However when I asked him to arrange to have a replacement car sent to the dealership and I told him how many points I have on my license he said there was nothing he could do.
I'm not sure on the contractual obligations of MINI Emergency Service, but if they promise to provide a replacement car, then surely they should stick to that.
Just to clarify, the reason they can't get me a car is because the hire company they use will not hire out to people with more than 6 points on their license. I spoke to my dealership and they haven't got any courtesy cars available either