MINI2

envy · Jul 18th, 2008, 10:40 AM

Hi All,

My friend has a R56 (November 2006 Registered), and has had major faults over the three months he has owned it.

The faults so far:

Oxygen Converter in Exhaust - June 08
Flywheel being changed - July 2008
problem with the crankshaft - July 2008
Clutch replaced - July 2008
Already had 3 engine management lights
Yesterday engine went on (after 10 minutes of being repaired) - car lost all power

The MINI has only 16k miles, and since he owned it he has done 2000 miles.

Now its been back to dealer four times to fix the faults, and most over the last two weeks. They cant identify the problem, and continue to re-build the engine and clutch / gearbox. Also prior to the faults, the car felt very slow. The car was bought MINI Cherished, through a franchised dealer.

So what is the process of rejecting the vehicle? Could he have a full refund due to only three months ownership?

Need some help on this, as will be speaking to the dealer principal today.

Cheers.

3rdpillar · Jul 18th, 2008, 03:02 PM

Best he could hope for would be refund - 3months hire cost andjusted for days in garrage

coupe-se · Jul 18th, 2008, 08:16 PM

I went through 6 months of repairs on a used but nearly new car. Some of the newly replaced parts actually broke straight after being fitted!! I ended up contacting Ford Uk direct and Trading standards who both supported my case.

The dealership said they would find a direct replacement for the car and all parties agreed this would be a suitable fix. 4 weeks on and the dealership still hadn't found a single car as a suitable replacement. Myself Ford and trading standards put pressure on for them to refund me, which they agreed to BUT I did pay a nominal fee per mile that I'd covered in the vehicle( a good number of which ironically was going to and from the dealership). I agreed to this and paid a couple of hundred pounds and was relieved beyond belief to be rid of such a dire car.

You really will need to dig in and be polite but firm and don't relent on the pressure to get it sorted.

theminiv · Jul 19th, 2008, 01:08 PM

wether this is the same for mini, but BMW have an AUV warranty. If they cant rectify a fault within 30 days they wil give u another car.

Asking for a refund of a car after 3 months may be a tall order, and something I dont think you are entitled to sadly.

I would write a log of all the issues and their timeframes. You need a good pattern of events all listed, then write a letter, be polite and try not to be rude etc.

State the repair, what you want, and that you are doing the honest thing and giving them a chance to rectify the situation first. If they do not provide satisfactory resolution, you will take it the next step to trading standards and MINI head office.

One stage at a time, sometimes these disputes can be drawn out!

good luckk

mrsherbie · Aug 14th, 2008, 10:12 PM

Be firm and make them take the car back. Dont take No for an answer. A busy Saturday is always a good time to make a fuss in the showroom. Serious engine problems so early on are going to cause nothing but a string of problems from here on. They have obviously tried to fix it and have failed. Contact Trading Standards/Citizens advice/get legal advice.
My father had to get a solicitors letter drawn up to threaten to sue a dealer in order to return a car after 6months of endless serious engine faults. They paid out.

mu5c13b0y · Sep 19th, 2008, 07:43 AM

I have just had my 08 cooper D which I took delivery of in May, replaced due to a list of quality issues and 1 engine fault. I contacted customer services with a lettter listing all the faults and that i really wasnt happy at all. They contacted the dealership and told them to order me a new car. I took delivery of my new car yesterday. Complain!!!!!

CC07ERS · Sep 19th, 2008, 06:26 PM

No chance

MarkW · Sep 19th, 2008, 08:11 PM

don't let them fob you off insist the car is rectified or replaced., remember the cherished promised and use it too your advantage.

Not had the trouble you've had but last month I threatened rejection of mine after 1 year and 20.000 miles because MINI refused to honour a warranty issue, surprise surprise when the threat was made along with trading standard everything was fixed within the hour :lol:

Jul 18th, 2008, 10:40 AM	#1
envy Now im Hyper! Join Date: Jan 2006 Local Time: 08:34 PM Posts: 428 Offline	Considering Rejecting/Returning R56 Cooper S after numerous faults... Hi All, My friend has a R56 (November 2006 Registered), and has had major faults over the three months he has owned it. The faults so far: Oxygen Converter in Exhaust - June 08 Flywheel being changed - July 2008 problem with the crankshaft - July 2008 Clutch replaced - July 2008 Already had 3 engine management lights Yesterday engine went on (after 10 minutes of being repaired) - car lost all power The MINI has only 16k miles, and since he owned it he has done 2000 miles. Now its been back to dealer four times to fix the faults, and most over the last two weeks. They cant identify the problem, and continue to re-build the engine and clutch / gearbox. Also prior to the faults, the car felt very slow. The car was bought MINI Cherished, through a franchised dealer. So what is the process of rejecting the vehicle? Could he have a full refund due to only three months ownership? Need some help on this, as will be speaking to the dealer principal today. Cheers. Sig Coming Soon..

Jul 19th, 2008, 01:08 PM	#4 (permalink)
theminiv MINI2 Veteran My Classifieds Join Date: Sep 2003 Location: Britain Local Time: 08:34 PM Posts: 606 Offline	wether this is the same for mini, but BMW have an AUV warranty. If they cant rectify a fault within 30 days they wil give u another car. Asking for a refund of a car after 3 months may be a tall order, and something I dont think you are entitled to sadly. I would write a log of all the issues and their timeframes. You need a good pattern of events all listed, then write a letter, be polite and try not to be rude etc. State the repair, what you want, and that you are doing the honest thing and giving them a chance to rectify the situation first. If they do not provide satisfactory resolution, you will take it the next step to trading standards and MINI head office. One stage at a time, sometimes these disputes can be drawn out! good luckk Focus > Mini One > Mini Cooper > Mini Cooper > BMW 316 > BMW 318 > MINI ONE > BMW 120i > MINI ONE PEPPER! - IM BACK!!

Sep 19th, 2008, 07:43 AM	#6 (permalink)
mu5c13b0y MINI2 Newbie Join Date: May 2008 Location: Staffs Local Time: 08:34 PM Posts: 7 Offline	Rejecting your car I have just had my 08 cooper D which I took delivery of in May, replaced due to a list of quality issues and 1 engine fault. I contacted customer services with a lettter listing all the faults and that i really wasnt happy at all. They contacted the dealership and told them to order me a new car. I took delivery of my new car yesterday. Complain!!!!!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Rate This Thread
Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Rejecting/Accepting new Cooper S	Kinster	General Discussion	45	Jun 26th, 2003 02:37 AM
Any new faults with Cooper S??	disdis	Faults & Fixes	2	Jun 19th, 2002 03:43 PM
HELP - on rejecting faulty Cooper	barca1	Faults & Fixes	1	May 3rd, 2002 03:59 AM

MINI2

Fuel for your MINI obsession

Got a problem with your MINI? Share it here, and maybe even find a solution

Today
Sponsors	Sponsored Links Registered members do not see Google Ads posts, they can also post messages, pictures, and classified adverts. Register your free account today and become a member of MINI2 - MINI Forum

Jul 18th, 2008, 03:02 PM	#2 (permalink)
3rdpillar MINI2 Senior Join Date: Jan 2007 Location: Blackburn Local Time: 08:34 PM Posts: 531 Offline	Best he could hope for would be refund - 3months hire cost andjusted for days in garrage

Jul 18th, 2008, 08:16 PM	#3 (permalink)
coupe-se Derv? Nein Danke. Join Date: Jun 2008 Location: Cambridgeshire Local Time: 08:34 PM Posts: 102 Online	I went through 6 months of repairs on a used but nearly new car. Some of the newly replaced parts actually broke straight after being fitted!! I ended up contacting Ford Uk direct and Trading standards who both supported my case. The dealership said they would find a direct replacement for the car and all parties agreed this would be a suitable fix. 4 weeks on and the dealership still hadn't found a single car as a suitable replacement. Myself Ford and trading standards put pressure on for them to refund me, which they agreed to BUT I did pay a nominal fee per mile that I'd covered in the vehicle( a good number of which ironically was going to and from the dealership). I agreed to this and paid a couple of hundred pounds and was relieved beyond belief to be rid of such a dire car. You really will need to dig in and be polite but firm and don't relent on the pressure to get it sorted.

Aug 14th, 2008, 10:12 PM	#5 (permalink)
mrsherbie MINI2 Newbie My Classifieds Join Date: Jun 2008 Location: Fareham Hampshire Local Time: 08:34 PM Posts: 27 Offline	Be firm and make them take the car back. Dont take No for an answer. A busy Saturday is always a good time to make a fuss in the showroom. Serious engine problems so early on are going to cause nothing but a string of problems from here on. They have obviously tried to fix it and have failed. Contact Trading Standards/Citizens advice/get legal advice. My father had to get a solicitors letter drawn up to threaten to sue a dealer in order to return a car after 6months of endless serious engine faults. They paid out.

Sep 19th, 2008, 06:26 PM	#7 (permalink)
CC07ERS TYPE R GT VTEC POWERED My Classifieds Join Date: Jun 2006 Location: Type R GT Local Time: 08:34 PM Posts: 2,763 Offline	No chance

Sep 19th, 2008, 08:11 PM	#8 (permalink)
MarkW XR3i / JCW MCS Join Date: Aug 2007 Location: Full Throttle Local Time: 08:34 PM Posts: 425 Offline	don't let them fob you off insist the car is rectified or replaced., remember the cherished promised and use it too your advantage. Not had the trouble you've had but last month I threatened rejection of mine after 1 year and 20.000 miles because MINI refused to honour a warranty issue, surprise surprise when the threat was made along with trading standard everything was fixed within the hour :lol:

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)