MINI2

Rich C · Jan 26th, 2005, 08:49 AM

Called Mini during the week to book my car in to have a couple of rattles looked at and to see if they could spot the intermittant fault with the roof mechanism - you know, the one where the roof doesn't go up sometimes when the windows have dropped, or not all the windows return to closed once its gone up.

Well, was quite surprised - booked me in for a drive with one of their technicians to see if they could locate the rattle AND automatically booked the car in the workshop for 2 days, providing me with a courtesy car. Almost sound like they know they're going to have to do a lot - anyone else found this?

minizoomer · Jan 26th, 2005, 08:06 PM

Yeah I had a similar story when I booked my car in because my boot lid didn't shut flush & the alarm kept going off randomly. They booked it in for two days & gave me a courtesy car. They had it in for three days in the end but I still wasn't expecting it!

hunkey dorey · Jan 27th, 2005, 07:59 AM

Yep, our car was also booked in for 2 days.. which incidently... when it came back, still rattled (roof) ... this was the final straw and so the dreaded letter of complaint was posted to BMW... hence new car arriving 1st March!!! (BEP this time.. maybe a change of colour will give us more luck?!) and we've nearly hit the 7K mile mark! woo hoo 'free' motoring!

Rich C · Feb 1st, 2005, 10:40 AM

Well, was all ready for a fight. Just been to have a drive of my car with one of the technicians prior to it going in for 2 days next week. Got to say was mightly impressed with their attitude - a quick drive round the block and it was...

"Right - dash needs to come out and be lubed and fixed properly
New roof required - I have got wear marks not just 'compression' ones

We'll book the car in for a week sir.."

OK, pee'd off it needs doing in the first place but when they react as well as that it makes it easier to swallow, so full marks to Wood Mini Servicing in Hook (so far

)

Interestingly the technician was saying that they really aren't impressed at the quality of the mini builds they're seeing at the moment, totally blocking up their service centre with warranty work

Jan 26th, 2005, 08:49 AM	#1
Rich C MINI2 Regular Join Date: May 2004 Location: Andover, Hants Local Time: 08:38 PM Posts: 247 Offline	Mini automatically booked my car in for 2 days..now 5! Called Mini during the week to book my car in to have a couple of rattles looked at and to see if they could spot the intermittant fault with the roof mechanism - you know, the one where the roof doesn't go up sometimes when the windows have dropped, or not all the windows return to closed once its gone up. Well, was quite surprised - booked me in for a drive with one of their technicians to see if they could locate the rattle AND automatically booked the car in the workshop for 2 days, providing me with a courtesy car. Almost sound like they know they're going to have to do a lot - anyone else found this? Black Cooper Cabrio Chili; 17" Bullets; Manual a/c; Xenons; Heated Seats; MFSW; Vis pk; Heated Mirrors; TLC; Alpine 9835R + IPod; Last edited by Rich C : Feb 1st, 2005 at 02:31 PM.

Jan 27th, 2005, 07:59 AM	#3 (permalink)
hunkey dorey 'MINI' or 'MAXI'??! Join Date: Apr 2004 Local Time: 08:38 PM Posts: 397 Offline	Yep, our car was also booked in for 2 days.. which incidently... when it came back, still rattled (roof) ... this was the final straw and so the dreaded letter of complaint was posted to BMW... hence new car arriving 1st March!!! (BEP this time.. maybe a change of colour will give us more luck?!) and we've nearly hit the 7K mile mark! woo hoo 'free' motoring! Last edited by hunkey dorey : Jan 28th, 2005 at 08:05 AM.

Feb 1st, 2005, 10:40 AM	#4 (permalink)
Rich C MINI2 Regular Join Date: May 2004 Location: Andover, Hants Local Time: 08:38 PM Posts: 247 Offline	Just got back from test drive Well, was all ready for a fight. Just been to have a drive of my car with one of the technicians prior to it going in for 2 days next week. Got to say was mightly impressed with their attitude - a quick drive round the block and it was... "Right - dash needs to come out and be lubed and fixed properly New roof required - I have got wear marks not just 'compression' ones We'll book the car in for a week sir.." OK, pee'd off it needs doing in the first place but when they react as well as that it makes it easier to swallow, so full marks to Wood Mini Servicing in Hook (so far ) Interestingly the technician was saying that they really aren't impressed at the quality of the mini builds they're seeing at the moment, totally blocking up their service centre with warranty work Black Cooper Cabrio Chili; 17" Bullets; Manual a/c; Xenons; Heated Seats; MFSW; Vis pk; Heated Mirrors; TLC; Alpine 9835R + IPod;

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Jan 26th, 2005, 08:06 PM	#2 (permalink)
minizoomer MINI2 Regular Join Date: Dec 2004 Location: Hampshire Local Time: 08:38 PM Posts: 61 Offline	Yeah I had a similar story when I booked my car in because my boot lid didn't shut flush & the alarm kept going off randomly. They booked it in for two days & gave me a courtesy car. They had it in for three days in the end but I still wasn't expecting it!

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