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Old May 18th, 2014, 05:36 PM
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Driver's door window fault

Our Countryman Cooper MY11 driver's door window has started to behave oddly.

I first noticed it when I took it to the car wash a week ago.
A few drops of water appeared on the inside of the window when the wash started.
Panic! :-)

What happens is that when you close the window, it seems to drop back about 3mm

Does anyone know what is causing this?

I'm reluctant to take it to the dealer.
They have said they want it all day - "a software download could take several hours." I don't fancy that.

Ludwig
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Old May 19th, 2014, 08:08 AM
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So the window drop function doesnt work then either when you open the door as its dropped all the time?
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Old May 19th, 2014, 02:30 PM
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It sounds to me like it thinks the door is open so not letting the window close fully, does your interior light go out when shutting the door.
I dont know if its the same on yours but on the earlier minis this was all controlled by microswitches in the door lock actuator & they are a common problem. I am guessing it may be a similar problem with yours
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Old May 19th, 2014, 06:48 PM
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The Nun, nice to hear from you again.

<So the window drop function doesnt work then either ...>
I think I know what you mean.
I'm not sure?
I'll compare it with the passenger door when I'm in the car tomorrow, Tuesday.

Ludwig
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Old May 19th, 2014, 06:55 PM
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heathwebbo, very interesting. Thanks.

< ... does your interior light go out when shutting the door.>
I believe it does.
I'll double check tomorrow though.

< ...controlled by microswitches in the door lock actuator & they are a common problem.>
Did you mean by "earlier minis", the ones made 3 or 4 years ago?

Anyway, I think you may be right.
The dealer did not seemed too surprised at the symptoms I described to them last week.
In fact, it felt like they knew what it was.

The car goes in on Wednesday, for the day.
I was hoping for a while-u-wait fix.
At least they're giving me a courtesy car.

I'll report back on the outcome.

Ludwig.
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Old May 19th, 2014, 06:57 PM
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When you open your door the window is supposed to drop a small amount to clear the roof & when you close the door it goes back up to the completely closed position, thats why I said it thinks the door is still open so it wont completely close the window
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Old May 20th, 2014, 07:14 PM
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Ive had this twice on my 2011 cooperd All4. Both times the motor had packed in. Into dealership for a day, courtesy car, all under warranty.
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Old May 21st, 2014, 08:45 AM
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I've had problems with our 2011 Countryman Cooper D's driver's window several times, mainly from fully open, when it starts closing, gets around halfway, then partially drops down again. I was also told about the day to update the software (it seems to be true, but is absolutely ridiculous that it takes so long). Anyway I had it reset twice, then they finally gave in and decided a new motor was required.

All was well until a few months ago, when it started misbehaving again. I've given up taking it back because it's intermittent (so it never happens when at the garage), and can be solved by holding the switch up to force the window to close.

Sounds like a common fault though. I also had the speaker fail in the driver's door, but that may have been when they were trying to fix the window.
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Old May 21st, 2014, 11:51 AM
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Quote: Originally Posted by macrotech (original)
I've had problems with our 2011 Countryman Cooper D's driver's window several times, mainly from fully open, when it starts closing, gets around halfway, then partially drops down again. I was also told about the day to update the software (it seems to be true, but is absolutely ridiculous that it takes so long). Anyway I had it reset twice, then they finally gave in and decided a new motor was required.

All was well until a few months ago, when it started misbehaving again. I've given up taking it back because it's intermittent (so it never happens when at the garage), and can be solved by holding the switch up to force the window to close.

Sounds like a common fault though. I also had the speaker fail in the driver's door, but that may have been when they were trying to fix the window.

My 2012 Cooper countryman started doing the same kid of thing a little while ago. has done it a couple of times but not recently. and on the passenger side. Dont think its a big issue unless it starts to open when your not in it or driving on a faster road
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Old May 21st, 2014, 01:24 PM
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Driver side window

I recently traded my Countryman for a bigger BMW but had been experiencing driver side window issues also. It was very similar to a problem that BMWs in the early 2000s had--and required replacement. Mine was under warranty and I got both the driver and passenger windows replaced. It was not a software issue!
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Old May 21st, 2014, 08:29 PM
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Thanks chaps. Some great feedback and advice here.
Very useful to me and I'm sure, to others too.

I said that I would report back re. the car's visit to the dealer today.

Fixed under warranty.
The "Workshop Foreman?" seemed to know straight away what it might be!
Invoice said "Removed and replaced OSF window motor under warranty. All ok."

He got it working again (no one-touch on OSF and that "dropping problem) before it went into the workshop for attention.
Most of you will know this fix I guess.

Hold switch down until window is fully down, then, keep holding switch for a further 5 seconds.
Repeat for up i.e. hold switch up until window is fully up. Keep holding for a further 5 seconds.
Apparently, this resets everything.
He said it might happen again, so he would replace the motor if he confirmed that was problem. Which of course is what they did.

Car in and out fixed, 4 hours. Quite good I thought. Luckily they had the part.

Slight problem though. They seem to have taken a small piece out of the top right hand door card. Cosmetic, but really irritating because I can see it. And will see it for a long time if not fixed. We took ages choosing those door cards/interior trim when we ordered the car two and half years ago.
How do I stand on getting them to admit to it, and fix it?

Also, a quick question.
Am I right in thinking the one-touch only works on OSF on our cars (not on the passenger's door) ?

Thanks once again for everyones interest and help.

Ludwig
BTW I was given a '63 Cooper Convertible. One of the last made I guess. Very impressed with that. Sports seats and rock hard suspension - loved it. I took it back with the roof down, 22C here today. Lovely.
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Old May 22nd, 2014, 06:58 AM
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"...the top right hand door card."
Sorry. I meant the trim that "rolls" over at the bottom of the window.
Does that make sense?

Ludwig
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Old May 22nd, 2014, 05:48 PM
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Yes the one touch up only works on the drivers side but it can be programmed to work on the passenger side. I have programmed it into mine plus I have also programmed it to close the windows on locking, I used NCS expert but mine is a 2003 R53. You could ask at a mini dealers or find someone who has NCS expert with the newer files to suit your car
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Old May 22nd, 2014, 08:27 PM
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Quote: Originally Posted by heathwebbo (original)
Yes the one touch up only works on the drivers side but it can be programmed to work on the passenger side. I have programmed it into mine plus I have also programmed it to close the windows on locking, I used NCS expert but mine is a 2003 R53. You could ask at a mini dealers or find someone who has NCS expert with the newer files to suit your car

heathwebbo, thank goodness for that re. "..only works on the drivers side..."
That's a relief.

I thought I had another fault!

Very useful to know. Thanks.

Why didn't the Foreman tell me that I wonder?
He could see I was interested in the window functionality.

Also, why did he not tell me the NSF could also be programmed to work like that?

Anyway, I'm not familiar with "NCS expert".
Is that a software/diagnostic tool?

If I wanted it, presumably the dealer would charge me for doing the NSF?

"I have also programmed it to close the windows on locking ..."
That's a good feature isn't it?
My Lexus IS250 F-Sport MY11 comes with that feature.
That's the good news.
The bad news is that by default, it is switched OFF
I could have them re-programmed to be Open only, Close only and Open and Close.
Again, I'm pretty sure that the dealer did not give me the option to customise this function when I took delivery of the car.

Ludwig
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Old May 23rd, 2014, 01:28 AM
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NCS expert is a programme you put on your laptop & then with a USB to OBD 2 lead you connect it to the car although I am not sure if it can be used on the later cars.
The dealers for some reason don't tell you this can be done with the windows or even tell you it cant be done. Even if you find one that tells you it can be done don't want to programme it in or refuse to programme it in
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