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Old Mar 13th, 2012, 02:55 PM
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Unhappy Chewbacca clutch being charged £2000

Hi,
I have a '59 cooper s Hatch. I took it to my dealer Hexagon as it was suffering from the 'Chewbacca' sounds whereby it screeches when pulling off in 1st gear.

They are saying that the clutch is worn out and not covered under warranty and that they are going to charge £2000 to fix it! The rep siad it was due to my 'driving profile'.

The car has only done 20,000 miles and was purchased by me used from Hexagon about 16 months ago.
This does not seem at all fair to me as it has been driven sensibly and I don't think the clutch should wear out after such a short time. I also think that the 'Chewbacca' issue may have caused the clutch to wear out prematurely, not the other way round.
I have spoken to BMW and they have just said that Hexagon's point of view has been confirmed by a customer service rep and that I would have to pay.

I think that £2000 seems an extortionate amount as I believe it should definitely be covered under warranty at such a low mileage.
Any help or ideas appreciated.
Tim
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Old Mar 13th, 2012, 03:22 PM
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Sorry to hear your troubles. Maybe my story can be useful to you, since its very similar.

I had a 2009 Clubman (diesel engine) with premature clutch failure (clutch went at 56,000km). The story is here (with photos):

http://www.mini2.com/forum/mini-club...seal-deal.html

Clutch was toast. I, too, was told it was due to my driving style. In the end, I wrote to Mini corporate (a long, polite and microscopically detailed letter) and they refunded solely the dual mass flywheel (just over €500), although initially they refused to pay anything. Total cost of the repair for me was €2300. I had to cover full labour costs.


Ah, right. Almost forgot - does that 2000 quote include a new flywheel? The reason is that, as you can see from my photos - a ruined clutch will also ruin the flywheel. Since your "S" model also has a dual mass flywheel, it cannot be resurfaced and therefore has to be replaced.
I wrote the letter in mid-December 2011 and, although they called me and said they would reimburse me, I'm still waiting for the bank transfer.

Sounds to me like your 2000 pounds quote is pretty consistent for work done at the dealership.

Count on them having the car for two full days (reason being is that they have to disassemble the front of the car and bring the engine out to access the transmission). If possible, try to negotiate a 10% discount on labour and parts (I did and was successful) and/or a free loaner for the two days. I'm afraid that's probably about the best outcome you can expect. I spoke a long time with the rep from Mini corporate Munich when he called me and he said that clutches are strictly considered a "wear item" (and therefore not reimbursed).

Good luck.
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Old Mar 13th, 2012, 05:33 PM
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Thanks

Thanks very much for the helpful reply. Much appreciated.
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Old Mar 13th, 2012, 09:06 PM
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No problem. Good luck.

Clutch replacement on the Mini really hits the wallet. If you get it replaced, make sure you break it in gently for the first 500km. Treat it like glass.

Hopefully the new one will last you 120,000+ miles like a real clutch should!


Quote: Originally Posted by timajackson (original)
Thanks very much for the helpful reply. Much appreciated.

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Old Mar 13th, 2012, 10:09 PM
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Remember that you don't have to use oem parts when you are paying for it!
You have allready seen what quality the oem part are made of...

lohen.co.uk - Track & Fast Road Performance for your New Mini - Online Shop
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