Chewbacca clutch being charged £2000 - MINI Cooper Forum
Go Back   MINI Cooper Forum > MINI Technical Forums > MINI Faults & Fixes > Second Generation Faults & Fixes


Second Generation Faults & Fixes MINI faults and fixes Late 2006 - Present

Mini2.com is the premier Mini Cooper Forum on the internet. Registered Users do not see the above ads.
Reply
Similar Threads
Thread Thread Starter Forum Replies Last Post
Chewbacca has left me! dan_cooper_s First Generation Works 1 May 24th, 2010 10:05 PM
Charged freight Eirhead Canada 1 Aug 30th, 2007 10:53 PM
Am I getting over charged?? AdirondacksRob General Discussion 12 May 17th, 2006 08:14 PM
charged by dealers this right !!!!!!!!!!!! minin me First Generation MINI Convertible 5 Nov 3rd, 2005 06:32 PM
Who's been charged £20 for the glovebox Martin L First Generation MINI Cooper S 28 Aug 28th, 2002 03:43 PM

 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old Mar 13th, 2012, 01:55 PM
MINI2 Newbie
Offline
 
Join Date: Mar 2012
Posts: 2
Local Time: 08:49 PM
United Kingdom
Unhappy Chewbacca clutch being charged £2000

Hi,
I have a '59 cooper s Hatch. I took it to my dealer Hexagon as it was suffering from the 'Chewbacca' sounds whereby it screeches when pulling off in 1st gear.

They are saying that the clutch is worn out and not covered under warranty and that they are going to charge £2000 to fix it! The rep siad it was due to my 'driving profile'.

The car has only done 20,000 miles and was purchased by me used from Hexagon about 16 months ago.
This does not seem at all fair to me as it has been driven sensibly and I don't think the clutch should wear out after such a short time. I also think that the 'Chewbacca' issue may have caused the clutch to wear out prematurely, not the other way round.
I have spoken to BMW and they have just said that Hexagon's point of view has been confirmed by a customer service rep and that I would have to pay.

I think that £2000 seems an extortionate amount as I believe it should definitely be covered under warranty at such a low mileage.
Any help or ideas appreciated.
Tim
Reply With Quote
Sponsored Links
Advertisement
 
  #2 (permalink)  
Old Mar 13th, 2012, 02:22 PM
MINI2 Senior
Offline
 
Join Date: Sep 2011
Posts: 437
Local Time: 09:49 PM
Luxembourg Male
Sorry to hear your troubles. Maybe my story can be useful to you, since its very similar.

I had a 2009 Clubman (diesel engine) with premature clutch failure (clutch went at 56,000km). The story is here (with photos):

http://www.mini2.com/forum/mini-club...seal-deal.html

Clutch was toast. I, too, was told it was due to my driving style. In the end, I wrote to Mini corporate (a long, polite and microscopically detailed letter) and they refunded solely the dual mass flywheel (just over €500), although initially they refused to pay anything. Total cost of the repair for me was €2300. I had to cover full labour costs.


Ah, right. Almost forgot - does that 2000 quote include a new flywheel? The reason is that, as you can see from my photos - a ruined clutch will also ruin the flywheel. Since your "S" model also has a dual mass flywheel, it cannot be resurfaced and therefore has to be replaced.
I wrote the letter in mid-December 2011 and, although they called me and said they would reimburse me, I'm still waiting for the bank transfer.

Sounds to me like your 2000 pounds quote is pretty consistent for work done at the dealership.

Count on them having the car for two full days (reason being is that they have to disassemble the front of the car and bring the engine out to access the transmission). If possible, try to negotiate a 10% discount on labour and parts (I did and was successful) and/or a free loaner for the two days. I'm afraid that's probably about the best outcome you can expect. I spoke a long time with the rep from Mini corporate Munich when he called me and he said that clutches are strictly considered a "wear item" (and therefore not reimbursed).

Good luck.
Reply With Quote
  #3 (permalink)  
Old Mar 13th, 2012, 04:33 PM
MINI2 Newbie
Offline
 
Join Date: Mar 2012
Posts: 2
Local Time: 08:49 PM
United Kingdom
Thanks

Thanks very much for the helpful reply. Much appreciated.
Reply With Quote
  #4 (permalink)  
Old Mar 13th, 2012, 08:06 PM
MINI2 Senior
Offline
 
Join Date: Sep 2011
Posts: 437
Local Time: 09:49 PM
Luxembourg Male
No problem. Good luck.

Clutch replacement on the Mini really hits the wallet. If you get it replaced, make sure you break it in gently for the first 500km. Treat it like glass.

Hopefully the new one will last you 120,000+ miles like a real clutch should!


Quote: Originally Posted by timajackson (original)
Thanks very much for the helpful reply. Much appreciated.

Reply With Quote
  #5 (permalink)  
Old Mar 13th, 2012, 09:09 PM
Eirik's Avatar
MINI2 Premium Member
MINI2 Regular
Offline
 
Join Date: Aug 2008
Location: Stavanger
Posts: 81
Local Time: 09:49 PM
Norway Male
Remember that you don't have to use oem parts when you are paying for it!
You have allready seen what quality the oem part are made of...

lohen.co.uk - Track & Fast Road Performance for your New Mini - Online Shop
Reply With Quote
Sponsored Links
Advertisement
 
Reply
Tags: , , ,



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Chewbacca has left me! dan_cooper_s First Generation Works 1 May 24th, 2010 10:05 PM
Charged freight Eirhead Canada 1 Aug 30th, 2007 10:53 PM
Am I getting over charged?? AdirondacksRob General Discussion 12 May 17th, 2006 08:14 PM
charged by dealers this right !!!!!!!!!!!! minin me First Generation MINI Convertible 5 Nov 3rd, 2005 06:32 PM
Who's been charged £20 for the glovebox Martin L First Generation MINI Cooper S 28 Aug 28th, 2002 03:43 PM

» Recent Threads
sirius after the fact?
Today 06:01 PM
Last post by zeitgeist
Today 06:01 PM
0 Replies, 30 Views
Drivers door locked, closed & wont open
Aug 16th, 2014 09:30 AM
Last post by mikeyoung
Today 05:29 PM
2 Replies, 237 Views
57 Cooper S boot and passenger door
Today 01:07 PM
Last post by SeanC
Today 04:37 PM
1 Replies, 114 Views
Window Motor
Yesterday 04:40 PM
Last post by SeanC
Today 03:47 PM
2 Replies, 193 Views
Information about visibility pack
Mar 23rd, 2014 02:13 AM
by olivier
Last post by zeitgeist
Today 03:20 PM
6 Replies, 954 Views
Locking Itself
Aug 2nd, 2014 04:59 PM
by Sejanus
Last post by SuperSport1966
Today 03:07 PM
10 Replies, 879 Views
2002 Mini One Auto - internal electrics???
Yesterday 07:40 PM
by Loo44
Last post by Loo44
Today 02:03 PM
5 Replies, 292 Views
crankshaft pulley failure
Today 01:38 PM
Last post by r50cooper.ritch
Today 01:38 PM
0 Replies, 91 Views
2014 Mini -- ERROR MSGS, SHUTDOWNS, NO ANSWERS AFTER 9 WEEKS IN SHOP
Aug 1st, 2014 01:13 PM
Last post by sjp3003
Today 03:36 AM
4 Replies, 662 Views
2010 Nav does not show "software update" what now?
Today 03:24 AM
by rauls4
Last post by rauls4
Today 03:24 AM
0 Replies, 156 Views
02 MINI S tune up.
Aug 15th, 2014 01:58 PM
Last post by 02minicoops
Today 02:31 AM
4 Replies, 487 Views
New Online Magazine for Track Day Enthusiasts
Apr 14th, 2014 12:56 AM
Last post by AutoTrackDay
Today 12:29 AM
20 Replies, 2,736 Views
Runflats?!
Aug 9th, 2014 09:29 AM
Last post by Guitarmaker
Yesterday 09:08 PM
10 Replies, 1,084 Views
engine will not start properly
Aug 12th, 2014 02:37 PM
by genik
Last post by race4aliving
Yesterday 08:40 PM
2 Replies, 356 Views
A question about power steering pumps
Aug 11th, 2014 07:04 PM
by MiniBoi
Last post by mab01uk
Yesterday 06:28 PM
6 Replies, 583 Views
Problem with Passenger Seat
Apr 7th, 2007 06:01 PM
Last post by paulcoz
Yesterday 05:05 PM
6 Replies, 4,552 Views
Rear wiper start/stop
Sep 22nd, 2012 02:00 PM
by 12ORY
Last post by paulcoz
Yesterday 04:57 PM
4 Replies, 2,319 Views
Run flat tyre warning
Yesterday 02:15 PM
Last post by steamraiser2
Yesterday 04:48 PM
3 Replies, 194 Views
Rear Wiper Stop Position
Jun 7th, 2014 06:15 PM
by paulcoz
Last post by paulcoz
Yesterday 04:46 PM
9 Replies, 595 Views
Vibration from steering wheel and braking
Aug 20th, 2014 04:02 PM
by MiniBoi
Last post by cristo
Yesterday 04:20 PM
3 Replies, 312 Views
» Premium
» Auto Insurance
» Wheel & Tire Center

Powered by vBadvanced CMPS v3.2.1

All times are GMT. The time now is 07:49 PM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2