leather seat fault warranty advice

[mtramsay]

Hi. Help and advice appreciated. My 4 month old jcw's driver seat (lounge leather red piping)has a fault. Three stitches had split from the piping to the seat back leaving a hole. Apparently the dealer thought a manufacturing fault and too close to edge. So the dealer agreed a claim and ordered a leather cover for the seat back only. I asked about finish and was told 'would be factory finish'. This work was done yesterday. The seat looks terrible: saggy around the bolsters and ill-fitting. Compared to the passngger side (original) it looks like a baggy t-shirt. I said this but they told me to put the seat heating on all the time (as heating up then cooling down would make leather fit!?). I said i was very dubious as it doesnt fit correctly now and would only sag more over time. They hold me to give it 2 months! (another fob off!?). I want to reject this and have a full new seat fitted - as assembled in factory conditions. What do you guys think? Many thanks.

[The Nun]

Your new seat cover would highly likely have been fitted by the garage mechanic in between him renewing brake pads, and blowing up tyres etc and not by a skilled upholsterer that the factory would use and who ought to do this job.
When you buy the car new, I dont recall it saying in the manual to keep the heating on to stop it going baggy do you? how about if you dont have heating? find a sunny spot to park it in? ha ha.
They need to give the seat to a proper upholsterer to do.

[mtramsay]

Yes. Agreed. Ths seat looks even worse after week 1. The bmw tech mechanic was a nice fella but not a seat specialist. I do want a brand new seat. That is only fair i think. The saggyness of the seat will only get worse over time. Ive had a courtesy call from bmw dealer and i explained im not 100%happy. The lady said mini hq would call me. Nothing as yet! Can i ask for a brand new seat on a 4 month old jcw with extras. It was not cheap! Thx all.