Free Extras

[Quinny]

I've heard it mentioned a couple of times on here that dealers have given extras free as 'compensation' for late deliveries of MCS's, can I ask what sort of time span we are talking about .... as in how many weeks have people waited for their cars before they have been offered sweeteners.... I'm getting p***** off now waiting for mine
I was told the begining of December, it aint my fault they have had problems with dicky parts...anyone any help .. ? I'm not usually one for complaining but I don't see why I should suffer through their neglect .... Crikey please tell me MINI dealers are as bad as Vauxhall dealers ... this can't be possible ....can it ????????
Cheers Peeps

[Root Ginger]

Nope, Vauxhall would of sold you the car with "dicky parts" on in the first place and waited until you noticed

Seriously though, would you rather the car on time and faulty, or late and reliable?

I think a couple of small gifts would be a nice gesture from your dealer though.

I feel for you though. I ordered the Cooper Works in December 2000 and was told I would have my car soon after launch in July 2001. However because of delays in BMW approving the Works conversion I didn't get my car until the end of November!

Free gifts? None and this was from JCW direct.

[Scrogg]

What has it actually cost you having to wait for your new car? And how are you 'suffering'?

If there is there a £ value you can put on it, like having to tax or MOT your current car, or use public transport etc then great, seek some form of recompense from MINI.

Or are you just one of the increasing number of people in this world that believes they are entitled to something for nothing just because they are unhappy with something?

This compensation society we live in now is getting worse than the U.S.

[Rakey]

Well having seen others getting £250 for the delay in delivery my GF called MINI customer services to see if she could get the same, no such luck.

You really need to justify it, as we had a MINI already, and the trade in price was held even with the extra miles we put on it there really wasn't anything in our delay other than disappointment of it been late for us to complain about just like Scrogg has said.

At the end of the day the car will arrive, its better it arrives late and right IMO, and when it does get here you'll love it and forget all about the delay after a few days

[matt.morrow]

Quote: Originally Posted by Rakey (original)

Well having seen others getting £250 for the delay in delivery my GF called MINI customer services to see if she could get the same, no such luck.

You really need to justify it, as we had a MINI already, and the trade in price was held even with the extra miles we put on it there really wasn't anything in our delay other than disappointment of it been late for us to complain about just like Scrogg has said.

At the end of the day the car will arrive, its better it arrives late and right IMO, and when it does get here you'll love it and forget all about the delay after a few days

Unless the car is plagued with rattles, nicks out of steering wheels, dead pixels on sat nav screens, wrong spec arriving etc. etc.!!!

[djtex]

We asked for compensation as the delivery date we were given was missed, however, Customer Services said that they don't give delivery dates and it was all of the dealers making. However, they said someone would keep an eye on whats happening and let us know as soon as things change. Also, we were told a Manager would call us back, and after 3-4 chasers he finally did. We had a real problem with MINI not prmosing what they said they would.

Like others on here, I was happy to wait if my car needs a fix or something, however, poor Customer Service is unacceptable, especially from a so called "Premium" brand. Ultimately they realised they had been pretty useless at keeping us informed and never returned our calls, so coughed up with the £250.

In addition our dealer had a tough time, as he couldn't find out why there were delays either, but did his best for us. Even though it wasn't the dealers fault, they honoured the price they gave us for our old MC regardless of mileage and chucked the TLC in for free.

So overall I feel pretty happy it. I don't agree with what Scrogg says about Compensation. I think we (British) are far to accepting of poor service. There is no excuse fo getting the basics wrong like not returning calls etc. And as such when you have put £20000 worth of business there way, it makes it worse. I'm happy with the outcome and by their actions have turned someone who was very annoyed and frustrated, into another satisfied customer.

[Quinny]

Quote: Originally Posted by Scrogg (original)

What has it actually cost you having to wait for your new car? And how are you 'suffering'?

If there is there a £ value you can put on it, like having to tax or MOT your current car, or use public transport etc then great, seek some form of recompense from MINI.

Or are you just one of the increasing number of people in this world that believes they are entitled to something for nothing just because they are unhappy with something?

This compensation society we live in now is getting worse than the U.S.

Nah the 'compensation society' has nothing to do with it as such, but why should some be offered and some not ... that's my point !! are we all in different leagues, or is it the dealers that are in different leagues (Dealers that word makes me sorry but it's a personal thing) as for something free 'If you could you should'
and yes I 'd sooner have a safe car than drive down the road in a fire ball ....

[CC07ERS]

well its going to cost bmw 1500 miles on my trade in as i now use my car for work /bis & they arent to happy about holding my trade in price me nothing ,well i kept adding to to the spec so not quite nothing

[profyaffle]

Quote: Originally Posted by Scrogg (original)

What has it actually cost you having to wait for your new car? And how are you 'suffering'?

If there is there a £ value you can put on it, like having to tax or MOT your current car, or use public transport etc then great, seek some form of recompense from MINI.

Or are you just one of the increasing number of people in this world that believes they are entitled to something for nothing just because they are unhappy with something?

This compensation society we live in now is getting worse than the U.S.

Here Here... My car was 4 weeks "late".. the delivery date is just an estimated time of delivery, and I am sure it says that somewhere amongst the all the paper work. I was dissapointed about the delay but these things can't be helped sometimes.
I know some dealers didn't contact their customers initially, mine included, so I just rang them.

[Hat]

Quote: Originally Posted by Rakey (original)

Well having seen others getting £250 for the delay in delivery my GF called MINI customer services to see if she could get the same, no such luck.

You really need to justify it, as we had a MINI already, and the trade in price was held even with the extra miles we put on it there really wasn't anything in our delay other than disappointment of it been late for us to complain about just like Scrogg has said.

At the end of the day the car will arrive, its better it arrives late and right IMO, and when it does get here you'll love it and forget all about the delay after a few days

so in a roundabout way you are getting compensated as they've held the trade in price on a car which has depreciated in the time you've had to wait

[Rakey]

Quote: Originally Posted by Hat (original)

so in a roundabout way you are getting compensated as they've held the trade in price on a car which has depreciated in the time you've had to wait

yeah kind of I suppose, part of it is also that we hammered out such a good deal on the new car that we'd already got more than most, like free TLC, free wash bag, no dealer commission on the finance

So overall we've done very well and Jo got to enjoy her convertible a bit longer

[Rand0mRay]

Without getting bogged down in discussing what's fair, or whether the compensation culture means anyone has a "right" to extras ... this was my experience.

I got my name on the waiting list in August, and was expecting a new MCS in November. My order moved back to December when it became clear that my colour option wouldn't be available until then, and then was hit by the quality issue. My car arrived last week.

I think my dealer made me a good original offer on my trade in (2002 MCS)
and there was never a question of that not being honoured.

But, any change in circumstances (including a failure to meet the customer's expectations) gives an opportunity for the deal to be renegotiated. So that's what I did ... I had a calm discussion about how unfortunate the situation was and enquired whether the dealer could do anything to make me feel better. Incidentally, thanks to whoever first posted that compensation had been forthcoming from Mini, as I used it to strengthen my case with the dealer!

The result?
For me: I was offered a small sum to spend on the mini collection.
For Mini: I am a happy 2 time Mini owner, happy to promote the brand.