I wonder if anyone can help. I have a 7 year old Mini Cooper (my pride and joy) and recently an amber warning light came on the dash indicating something was wrong with the ABS. I took up to my local Mini dealer who diagnosed the fault code D3450 which was the ABS pump which needs replacing. He quoted me ... wait for it ...£1,400.
So I phoned Mini UK Customer Service to see if they could tell me why a component part should be faulty - afterall the car is only 7 years old, although has done 91,000+ miles.
I was told that they couldnt offer me a goodwill payment due to the age of my car - however, they did state that they agreed it is very rare for this part to malfunction and that they are surprised. Depsite me protesting that during the seven years, I have always had the car serviced, MOT'd and all consumables replaced at my local dealership I was told that 'although we take loyalty into account, the age of the car is the issue'. I tried to explain that I had always taken car of my car, treat it well, drive it courteously and always have genuine Mini parts - hence it is still going strong at 91,000+ miles.
I feel I have been fobbed off by Mini on this. I was passed from a Customer Service Analyst, to a Senior Analyst and now I am waiting for a Customer Manager to call me back.
I just wondered if anyone had any advice - anything that I might be able to say that you think could help?