I have the same issue. Did you get advice to get it fixed? If not, the shelf in the trunk has to be down and the left latch in the trunk need to be engaged. There are 2 switches on the left side that can only be engaged if the shelf is down and the latch is secure. I checked and double checked both switches in my trunk and they are both fine. But the top will still not go past the sunroof position. I'm broke and was going to be selling it this week till this happened. Ugh! Did anyone give you other ideas of how to fix this?