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drainaudio · Aug 15th, 2007, 01:47 AM

Hi all,
Seems the service dept at my dealership is falling apart since my tech Mick moved on to greener pastures.

Just had a total of 6 wheels refurbed between my Cooper and S.
Went to inspect and they were awful, orange peel and paint runs - all the valve caps missing.

Turns out the dealership have fallen out with the "normal" guy, who was great, now they are using the "official bodyshop".

I refused to accept the wheels in this state so they went back for a 2nd attempt - I was told I couldn't have them done by the "normal" guy - I advised I would not be letting the bodyshop have a 3rd try.

Sure enough they are no better and hilariously on the S they haven't re-done the passenger side wheels but instead both front wheels (one of which was still factory perfect).
Again, all the valve caps missing.

I'm bored now - not interested in a 3rd attempt and certainly not interested in paying for shoddy workmanship - frankly I could do a better job with an aerosol can.

What would other members do?

Oh, and I now have scratches down both sides of the car that look like it’s been keyed from wheel arch to wheel arch – deliberately driven against a bush or something similar, maybe by the disgruntled bodyshop wheel refurb guy? The scratches are fairly light, they should polish out, fingers crossed……

Cheers, Geoff.

minicabrio · Aug 15th, 2007, 07:55 AM

I'd definitely be having a moan about the scratches, and refuse the pay for the wheels on the grounds that you're still going to have to have them reburbished properly elsewhere.

humph · Aug 15th, 2007, 08:59 AM

What John said

And then go to their "normal" guy direct.

minicabrio · Aug 15th, 2007, 09:01 AM

Quote: Originally Posted by Humph (original)

And then go to their "normal" guy direct.

They might even divulge his details if you kick up enough of a fuss.

drainaudio · Aug 15th, 2007, 09:51 AM

Cheers to the moderator who moved this post..

Firstly it's more of a moral question - should I pay or not?, rather than a topic concerning Tyres, Suspension or Brakes.

Secondly if you'd bothered to check my profile you'd see it's a 1st gen Cooper S.

Need some extra coffee this morning?

Thanks, Geoff.

Aug 15th, 2007, 01:47 AM	#1
drainaudio BRG S w' all the toys.. Join Date: Dec 2005 Location: United Kingdom Local Time: 07:58 PM Posts: 575 Offline	Dealer wheel refurb, 2nd try, still shoddy - should I pay? Hi all, Seems the service dept at my dealership is falling apart since my tech Mick moved on to greener pastures. Just had a total of 6 wheels refurbed between my Cooper and S. Went to inspect and they were awful, orange peel and paint runs - all the valve caps missing. Turns out the dealership have fallen out with the "normal" guy, who was great, now they are using the "official bodyshop". I refused to accept the wheels in this state so they went back for a 2nd attempt - I was told I couldn't have them done by the "normal" guy - I advised I would not be letting the bodyshop have a 3rd try. Sure enough they are no better and hilariously on the S they haven't re-done the passenger side wheels but instead both front wheels (one of which was still factory perfect). Again, all the valve caps missing. I'm bored now - not interested in a 3rd attempt and certainly not interested in paying for shoddy workmanship - frankly I could do a better job with an aerosol can. What would other members do? Oh, and I now have scratches down both sides of the car that look like it’s been keyed from wheel arch to wheel arch – deliberately driven against a bush or something similar, maybe by the disgruntled bodyshop wheel refurb guy? The scratches are fairly light, they should polish out, fingers crossed…… Cheers, Geoff. Last edited by drainaudio : Aug 15th, 2007 at 08:12 AM.

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Aug 15th, 2007, 07:55 AM	#2 (permalink)
minicabrio Back in a MINI Join Date: Jan 2004 Location: Hampshire Local Time: 07:58 PM Posts: 15,028 Offline	I'd definitely be having a moan about the scratches, and refuse the pay for the wheels on the grounds that you're still going to have to have them reburbished properly elsewhere.

Aug 15th, 2007, 08:59 AM	#3 (permalink)
humph Back To My Old Self Join Date: Jun 2006 Location: In The Wind Local Time: 07:58 PM Posts: 2,415 Offline	What John said And then go to their "normal" guy direct.

Aug 15th, 2007, 09:01 AM	#4 (permalink)
minicabrio Back in a MINI Join Date: Jan 2004 Location: Hampshire Local Time: 07:58 PM Posts: 15,028 Offline	Quote: Originally Posted by Humph (original) And then go to their "normal" guy direct. They might even divulge his details if you kick up enough of a fuss.

Aug 15th, 2007, 09:51 AM	#5 (permalink)
drainaudio BRG S w' all the toys.. Join Date: Dec 2005 Location: United Kingdom Local Time: 07:58 PM Posts: 575 Offline	Cheers to the moderator who moved this post.. Firstly it's more of a moral question - should I pay or not?, rather than a topic concerning Tyres, Suspension or Brakes. Secondly if you'd bothered to check my profile you'd see it's a 1st gen Cooper S. Need some extra coffee this morning? Thanks, Geoff.

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