Cracked runflats.

[RICO UK]

Hi guys, today I went to a local independent tyre fitters to have my tracking done as I was advised by my local dealer that they did not fix that problem under warranty, when I was there the tracking was out by a bit so problem fixed, cool. But the guy that did that for me asked how old my car was because he said that all four of my tyres we not worn but quite cracked and seeing as the car was only about a year old and that the tread was barely worn that I should go to the dealer and ask to have them to be replaced. Has anyone else had this problem with the runflats? (dunlop sport ones I think) Cheers Rico.

[Rich'sFroggy]

not I. as far as I know.... Have you seen these cracks yourself? Get the serial # off the tires, see if there was any kind of recall. Maybe they mixed up a bad batch of rubber. Maybe the fitter cracked the tires and felt guilty about allowing you to run on unsafe tires but did not want to admit fault. Keep us posted on how this develops....

[RVW]

Are they anything like this?
Just sent an e-mail to Dunlop now waiting a reply

[M4rkB]

I experienced the same thing with my Dunlop Sport runflats, went to my local tyre company to buy two replacements; as the tread on my front two tyres was well worn. I had noticed the cracking between the treads (like your picture), I asked the tyre fitter about it and he baffled me with science. But he asked how many miles the tyres has done (he said the Dunlops were typically between 16-18k miles), I had done just over 19k so I thought no more of it and got them replaced. However I am not entirely sure when the cracking first appeared and whether it was just because the tread was worn.

M4rkB

[RVW]

Spoke to Dunlop and they require the tyres for inspection which means I have to buy two new ones
Hopefully will get a refund whenthey have looked at them.

[Fevs]

Quote: Originally Posted by RVW

Spoke to Dunlop and they require the tyres for inspection which means I have to buy two new ones
Hopefully will get a refund whenthey have looked at them.

time to get some non runflats then ray

[Washy]

I have just had to have 4 new Dunlop runflats. My rears were seperating too.

[RICO UK]

RVW yes they are the exact same as that, all four of them BMW have said they will not replace them under warranty which I really think SUCKS!! I don't think it's my fault they stuck faulty tyres on my car and yet they say it's up to me to sort it out by buying a new set and sending off my old ones for inspection and then possibly the tyre company might give me some sort of compensation.What a joke, yes just stick a stamp on them and send them away buy 4 new ones to replace ones that are not even worn out costing 500 quid yes what a great solution.

[deano_54321]

Quote: Originally Posted by RICO UK

RVW yes they are the exact same as that, all four of them BMW have said they will not replace them under warranty which I really think SUCKS!!

Hi there,

What a kop out from your dealer!!!!

What year of warranty are you in? First 2 years on 3rd?

take a look in your Dealer warranty handbook. There is a column in there about tyres (on page 7 in mine but may be different in yours) which reads this - "Tyres are warranted by their respective manufacturer for defects in material and workmanship and your autherised MINI dealer will submit claims to them on your behalf, should the need arise.

Show this to your dealer and watch them squirm!!! Make them sort it for you, don't forget how much money you spent on this car. Also threaten to report them to BMW head office.

Let me know how you get on!!

Deano

[bubblegoose]

Dunlop have had a dodgy batch of tyres & will sort it out by recompensating the cost of the replacements required. I have seen several cases of this nature.

It is not the manufacturer's/dealers fault that they put faulty Dunlop tyres on the vehicle so why should MINI UK pick up the bill for a fault on Dunlops behalf That doesnt make sense to me?!?! It does not matter whether your car is in its 1st year or 3rd year of warranty, the level of cover is still the same! You surely cannot blame your dealer for something that is way out of their control & down to a completely different manufacturer
Dunlop will sort it out for you, but what else do you expect them to do, apart from ask the dealer to be their eyes & ears & send each valid claim through to them?!?! Dunlop are a worldwide manufacturer of tyre & it may take a little while to process the claim but, jeez, cut them a little slack.... they have a problem....they're sorting it... end of story!!!!
The dealers are trying to help you process a claim that really doesnt involve MINI / BMW so, cut them some slack
2 sides to every story

[deano_54321]

Quote: Originally Posted by bubblegoose_4rh

Dunlop have had a dodgy batch of tyres & will sort it out by recompensating the cost of the replacements required. I have seen several cases of this nature.

It is not the manufacturer's/dealers fault that they put faulty Dunlop tyres on the vehicle so why should MINI UK pick up the bill for a fault on Dunlops behalf That doesnt make sense to me?!?! It does not matter whether your car is in its 1st year or 3rd year of warranty, the level of cover is still the same! You surely cannot blame your dealer for something that is way out of their control & down to a completely different manufacturer
Dunlop will sort it out for you, but what else do you expect them to do, apart from ask the dealer to be their eyes & ears & send each valid claim through to them?!?! Dunlop are a worldwide manufacturer of tyre & it may take a little while to process the claim but, jeez, cut them a little slack.... they have a problem....they're sorting it... end of story!!!!
The dealers are trying to help you process a claim that really doesnt involve MINI / BMW so, cut them some slack
2 sides to every story

The fact is it is the dealers responsibility!! It even states this in the Warranty book as quoted above! If the dealer has told the customer that they will not deal with this, they are not conforming with the "Dealer Warranty and Emergency service Handbook", and are basically fobbing you off! DO NOT cut the dealer any slack, they have sent you away with an unacceptable response.

You have put your business their way with a £10,000 plus purchase, so don't feel pity for them if you feel your product is not up to standards. It is BMW who choose their suppliers, and the cost will be passed from the dealer, to BMW, and finally back to Dunlop. But the dealer SHOULD be sorting this for you. You SHOULD NOT have to contact Dunlop OR ANY OTHER OF BMW's SUPPLIERS to rectify a problem. YOU are BMW's customer, BMW are Dunlops customer.

I think this is clear and fair myself!

Deano

[RVW]

Quote: Originally Posted by deano_54321

The fact is it is the dealers responsibility!! It even states this in the Warranty book as quoted above! If the dealer has told the customer that they will not deal with this, they are not conforming with the "Dealer Warranty and Emergency service Handbook", and are basically fobbing you off! DO NOT cut the dealer any slack, they have sent you away with an unacceptable response.

You have put your business their way with a £10,000 plus purchase, so don't feel pity for them if you feel your product is not up to standards. It is BMW who choose their suppliers, and the cost will be passed from the dealer, to BMW, and finally back to Dunlop. But the dealer SHOULD be sorting this for you. You SHOULD NOT have to contact Dunlop OR ANY OTHER OF BMW's SUPPLIERS to rectify a problem. YOU are BMW's customer, BMW are Dunlops customer.

I think this is clear and fair myself!

Deano

I read what you say, andpossibly with a new car on new tyres the dealer should sort the problem. But in my case I am on a second set not fitted by a BMW dealer but a tyre factor. So it not reasonable to ask BMW to sort the problem. The problem belongs to Dunlop.
I fairness to them they have up to now been very helpfull with my problem.
If I end up with what I feel I should get in compensation and what I will actually get are in reality going to be two different things
I beleive as the tyres were faulty and were from theirconception I shoild receive full price compensation. I actual fact hat I will most probably receive is a percentage based on the amount of wear.
This at the end of the day is something I or you will have little control over.Reeson>>I do not earn as much as Dunlop
So I shall have to wait and see what transpires.

[deano_54321]

Quote: Originally Posted by RVW

I read what you say, andpossibly with a new car on new tyres the dealer should sort the problem. But in my case I am on a second set not fitted by a BMW dealer but a tyre factor. So it not reasonable to ask BMW to sort the problem. The problem belongs to Dunlop.
I fairness to them they have up to now been very helpfull with my problem.
If I end up with what I feel I should get in compensation and what I will actually get are in reality going to be two different things
I beleive as the tyres were faulty and were from theirconception I shoild receive full price compensation. I actual fact hat I will most probably receive is a percentage based on the amount of wear.
This at the end of the day is something I or you will have little control over.Reeson>>I do not earn as much as Dunlop
So I shall have to wait and see what transpires.

Oh i see, sorry I misunderstood!!

I hope you sort the issue with Dunlop!

Sorry I got the wrong end of the stick!

Deano

[RICO UK]

Deano cheers for the new info regarding the warranty booklet.
BTW These are the set that they themselves fitted from new.

[RICO UK]

Right finally got some feedback form BMW, but it was not an easy thing to get sorted out by any means, I had to really hassle my dealer but the final outcome seems fair enough. They have agreed to pay for 70% of the cost to replace all four tyres. My thinking is I have used the faulty ones for 1 year and they have approximately a 3 year life span if you don't rally the car around like a maniac. So although it would have been alot better if they had just paid for the full sum, not taken three visits to the dealer to berate the customer service as really it has left me with a bad taste and it would have restored my faith in both the dealer and BMW, maybe thats asking a bit too much I don't know. But anyway thats the cracked run flat story at an end for me. RVW how did you get on with yours?