NOT the place for serving your Mini.
I Bought Mini S from roomie.
She backed into something in the garage and slowly the parking sensors became intermittent
. Made appt. Showed up b4 they opened (after working night shift) and proceeded to wait 4 hrs (fell asleep in the waiting lounge
) until I was even talked to about what the problem was
. initial estimate $165 to diagnose which would be applied toward repair. "Sensors tested ok, must be wiring problem". Funny, the wiring hadn't been touched. How can it suddenly be a problem
Now "we'll need a couple hours to sort it out". Great. Now my estimate went from $165 to somewhere around $300+
Another 2 hrs goes by I go up to the desk with an apparent "WTF??" look on my face. I'm told "one of the sensors is bad AND you have a wiring mess". WOW!! A wiring mess?? How the hell did THAT happen?? I'm beyond any point of feeling confident with this dealer at this point. Ohh, did I mention ALL of the "walk in" customers had been in, service done, and were already gone?
Now I'm told "we don't have the sensor in stock, we'll have to order it and it'll be a couple of days" by this time I'm thoroughly annoyed and have been waiting 6 hrs.
Ohh....NOW the estimate is $547. "We, in good faith, will sell you the part at cost since you've been waiting so long". I think it's because I had lost my patience and had let them know I was NOT happy for the entire experience at this point and I was past feeling slighted.
I failed to mention that I had asked them to adjust the headlights (zenon). "the headlights can't be adjusted. the only way would be to replace the headlight units". I dared ask "how much?". With a complete straight face he says: "About $1000 each".
Okay, now it feels like I'm being bent over. Just because I'm a chick it doesn't mean I have "dumbass" across my forehead!! I do my own work/maintenance/brakes/tune ups on my other truck but have never worked on anything like this.
UGGH!!! Three days later I'm called that it's fixed. I go to pick it up and insult is added to injury. The rear bumper where all the work was done, had greasy marks all over it!! things like that stick out like a sore thumb when the service experience is bad. I give them the $550, still get attitude, and I'm on my way. At least the problem is resolved.
So I get a call from a girl @ North Hollywood Mini to rate my service experience. I didn't call back. I was way too angry to be constructive. Then, I get an email wanting me to take a survey on my service experience. I did respond to that and never heard from her again.
THEN, I get an email from someone from (DENNIS LIN) @centurywestbmw. I respond to his questions, let him know I wasn't pleased and ask for recommendations on where else I can get my mini serviced. No reply. I waited a few weeks and ask again. He responds with "you can come to us, we're close to you". I ask where he's located, he replies "North Hollywood Mini"
ARRRRGHHH!!! I refer him to my previous emails and ask again for another recommendation on where to get my Mini serviced. STILL NO RESPONSE FROM
Here it is...months later. I sooo wanna cuss right now but I'm gonna bite my tongue.
I still need to know where to get my Mini serviced. Oil changes, etc...If anyone knows a reputable mechanic, please let me know.
Ohh....I did ask Nick Alexander Mini for their rates and various other service questions. Still haven't heard back. Not a great first impression if they can't even respond to an email inquiry made from their site.