Goodwill application - clutch - MINI Cooper Forum

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post #1 of 5 (permalink) Old Aug 2nd, 2010, 03:15 PM Thread Starter
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Goodwill application - clutch

I have a Cooper Diesel (R56) with an 07 plate. Done 33,000 miles. Three months out of warranty. Been driving 30+ years and use handbrake (not riding clutch).

With no warning on Saturday night my Mini would not go into gear, and it made a god-awful noise. Towed it to the local Mini dealership, and they have just instructed me (after paying them 35 to assess) that they believe it to be a clutch failure.

Cost to remove and replace gearbox - 757
Parts for clutch ~250

With no gurantee it is the clutch, so I may be facing futher costs if they identify something else, i am looking at ahefty minimum 1K bill here.

If it is deemed to be a manufacturing fault I may be in a position to apply for a 'Goodwill Application' that may recoup SOME costs, but no gurantees of course !

Other option is to take it to a non-dealership Mini specialist and pay around 500 total (parts and labour). However of course I have no avenue to claim on this route.

Advice please? Anyone had any luck with claiming for these type of problems?

Thanks in advance.

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post #2 of 5 (permalink) Old Aug 2nd, 2010, 05:03 PM
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some dealers have paid for clutch replacements however 33k miles is a little bit higher than most claims I have seen. I'd just go to the independant as the dealer will have you over a barrel.



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post #3 of 5 (permalink) Old Aug 2nd, 2010, 05:07 PM Thread Starter
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Thanks James. Only other gotcha is that the independant can't look at it till next Monday, so am wondering if the BMW garage will charge for storage.
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post #4 of 5 (permalink) Old Aug 2nd, 2010, 05:44 PM
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another thing to add is that the dealer will consider wether they are likely to make their money back in the long run, if you have bought cars from them before/ been a customer for a long time they will be more likely to pay for the work.


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post #5 of 5 (permalink) Old Aug 7th, 2010, 03:00 PM Thread Starter
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Follow up on this. Decided to use an independant Mini specialist in Sunderland called ' The Mini Place'. Can't recommend them highly enough. Great communication, great service, great price ...great value for money.

I saw the Valeo clutch taken out. The plate surface was only half worn, so could have got another 35K miles out of it easy. The problem was that the inner bearing of the clutch plate should have been splined to attach to flywheel. In my case it was completely stripped. Even more wierd was that the corrresponding driveshaft splines were all ok. So no idea what has caused this. Defect in the metal ?
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