Very unhappy - MINI Cooper Forum

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post #1 of 7 (permalink) Old Apr 13th, 2019, 08:21 PM Thread Starter
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Unhappy Very unhappy

Hi I am new forum member, I purchased my mini 18 months ago. It had a years warranty remaining and TLC package. It was registered in July 2015 and is less than 4 years old. The central control display has packed up and it requires a new head unit at a cost of £1123.20. I am totally disgusted, the car has only done 17000 miles. This is a major repair and one that I feel should be paid for by BMW. I am currently trying to get them to pay for this. Wondering if anyone else has had this problem?

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post #2 of 7 (permalink) Old Apr 14th, 2019, 07:28 AM
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Originally Posted by Ruthjames64 View Post
Hi I am new forum member, I purchased my mini 18 months ago. It had a years warranty remaining and TLC package. It was registered in July 2015 and is less than 4 years old. The central control display has packed up and it requires a new head unit at a cost of £1123.20. I am totally disgusted, the car has only done 17000 miles. This is a major repair and one that I feel should be paid for by BMW. I am currently trying to get them to pay for this. Wondering if anyone else has had this problem?
if car is out of warranty it will be a battle, there are a loads of people out there that bought bmw and vag all kinds of EU makers or cars where these cars have known weaknesses like bmw timing chains on n47 diesels when they sold these cars new their dealers told customers that engine are very good and have timing chain not belt so never need to touch it,, which is very clearly not the case going by the endless hits on line about it, bmw stances is if car is out of warranty the normally wont help with it unless can prove they serviced it and that mileage is within a low level they might do,
yours is very low miles so on that basis worth a punt, worth threatening going to trading standards as not fit for purpose,, ie car maker admit their cars are in realms of 80-100k is fair use without failures 17k is well short of it,,, also the public internet is a powerful beast, advise them if they feel they will not do the right thing then you will tell the world about their not fit for purpose car and their dam right stealing ways if they refuse to be helpful on this matter, one thing they dont want at moment is stories of dead cars with 17k on them as they are all trying to sell cars to limited amount of people due to emission and brexit stuff,


Albert Einstein: The definition of insanity is doing the same thing over and over and expecting different results.
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post #3 of 7 (permalink) Old Apr 14th, 2019, 08:32 AM
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My advice is to continue your discussions with both the dealership and BMW. Do not yet threaten repercussions as this will only get people backs up.

I had a problem with some crash damage work on my previous car. I spoke to the main dealers manager quietly and diplomatically with the approach being 'you cannot think this is right'. Got all I wanted and some compensation in terms of some extra work free of charge and a tank full of fuel.

This worked well for me and the manager clearly knew I could flame them if needs be but me leaving the threat unspoken gave him a non confrontational solution.


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post #4 of 7 (permalink) Old Apr 14th, 2019, 08:45 AM
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Originally Posted by mdud123.md View Post
My advice is to continue your discussions with both the dealership and BMW. Do not yet threaten repercussions as this will only get people backs up.

I had a problem with some crash damage work on my previous car. I spoke to the main dealers manager quietly and diplomatically with the approach being 'you cannot think this is right'. Got all I wanted and some compensation in terms of some extra work free of charge and a tank full of fuel.

This worked well for me and the manager clearly knew I could flame them if needs be but me leaving the threat unspoken gave him a non confrontational solution.


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but you still left a silent threat of i will go further with this, lucky you had a dealer that had some heart. most dont its all about your money. most people only ever see the to your face bit, i have for many years in many dealers seen the other side of it, ie whats the cheapest way out of this, also if you have bought more than one car form a dealer you will get a better outcome, as they know you will spend more with them, going in there with a demand to fix a car with no possible outcome if they dont, is like telling the EU we are leaving but we will take leave off the table,, just best to be polite-fully straight from the off,, and no that dont mean grab them over the table and shout at them just in case you did read it that way

Albert Einstein: The definition of insanity is doing the same thing over and over and expecting different results.
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post #5 of 7 (permalink) Old Apr 14th, 2019, 02:34 PM
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“clearly knew I could flame them if needs be but me leaving the threat unspoken”

Or perhaps he was just happy to help out?

Dear oh dear.
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post #6 of 7 (permalink) Old Apr 14th, 2019, 03:01 PM
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All I said was I am official club member (get a discount on parts). Left it at that.

They already had a chance to do the right thing by fixing my car in a professional manner first go.

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post #7 of 7 (permalink) Old Apr 16th, 2019, 04:55 AM
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Dealers are all franchises, membership of any official club has nothing to do with their business.

I’d say you received some great customer service full stop, which is fabulous to see, but not something you nor your circumstance enforced upon them.
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