The service is ok if they know what they are doing - they were very accommodating when a piece of chrome trim around the rear window flew off on the motorway - they had one in stock and fitted it there and then, they also fitted some mirror caps for me free of charge.
However, when you have a set of alloys which cost in excess of £1.5k new you expect them to do their best and seal a good outcome for the customer - at the end of the day its not them who are paying - its BMW and their warranty!!
They just were not interested, i.e they couldn't even be bothered to move the car off the forecourt to inspect the wheels. So as a result they have lost my business I am afraid.
Newby Bridge is a lovely area - perfect for next years Lakeland Tour - the best MINI event on the calender
Thing is though it's not just me who has had bad experience and its not just my alloys which have made me stop using them. A couple more examples include:
My brother needed a new spot lamp and lower grille after someone reversed into his car in Kirby Lonsdale.
So It went into Bateman's who fitted the lamp without the correct strengthening bracket, so it vibrated really badly and distorted the main beam. They also fitted a chrome lower grille, when the upper grille is black. Not very good service to be honest when you are paying expensive labour rates!
Another example of their poor attention to detail can be seen when they also failed to notice that the front suspension wishbones and steering column were completely knackered on my brothers car! A trip down to Derek Woodmans picked up the problems straight away when they took the car for a test drive prior to a service.... fortunately the work was carried out under warranty.
The service at Derek Woodman is far superior - and its only about a 20 minutes extra drive away compared to Bateman's. The ONLY thing I miss from Bateman was the fact that they allowed under 21's to have a courtesy car....