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Discussion Starter #1
Has anybody tried to contact Mini through their customer service email system?
I sent an email a week ago, and twice since then regarding some issues concerning my new MCS and have yet to receive a reply.

Has anybody here had any luck getting through to them or am I alone in thinking perhaps my email is ending up in the "deleted items" box.

Thanks
 

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MINI...Grrrreat!
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132 Posts
When we applied for the Ministry of Ownership passport, it took a meet with a MINI rep at the motor show, 2 e-mails to the customer support and 2 phone calls to finally get our passport sent to us! :rolleyes: :confused:

So far this is the only minor complaint I have had for anything MINI, the rest is all A-OK!
And so far touch wood, problem free MINI motoring....


D
 

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Mini Design Philosopher
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1,028 Posts
They've ignored one of my e-mails, although I spoke to a James on the phone who was extremely helpful.

On one occasion I asked them for a picture of a mini in all astro black, but they said they couldn't get one and BMW did not have any pictures of a mini in astro black with an astro black roof. :confused: All they sent me was a normal solid black photo.

I'm sure its me asking a difficult question!

My dealer has been great though. :D
 
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