[Bails]

Has anybody tried to contact Mini through their customer service email system?
I sent an email a week ago, and twice since then regarding some issues concerning my new MCS and have yet to receive a reply.

Has anybody here had any luck getting through to them or am I alone in thinking perhaps my email is ending up in the "deleted items" box.

Thanks

 

[Edna]

When we applied for the Ministry of Ownership passport, it took a meet with a MINI rep at the motor show, 2 e-mails to the customer support and 2 phone calls to finally get our passport sent to us!

So far this is the only minor complaint I have had for anything MINI, the rest is all A-OK!
And so far touch wood, problem free MINI motoring....


D

 

[Billy Smart]

I've used them a few times, usually get a reply within 24 hours

 

[Lawrothegreat]

They've ignored one of my e-mails, although I spoke to a James on the phone who was extremely helpful.

On one occasion I asked them for a picture of a mini in all astro black, but they said they couldn't get one and BMW did not have any pictures of a mini in astro black with an astro black roof. All they sent me was a normal solid black photo.

I'm sure its me asking a difficult question!

My dealer has been great though.

 

[icheatatscrabble]

Harris Mann designed the Allegro