i recently posted a message regarding the bad service i received at LB MINI. I STILL DISCOURAGE EVERYONE FROM GOING THERE!!!
today i brought my car in to crevier in santa ana for the emissions recall and to have the passenger window checked out (intermittent non-operation when using the remote.) just based on my one-time experience at crevier, i'd say that everyone who's been disappointed by LB or everyone who's about to be disappointed by LB should try crevier instead. the difference was obvious as soon as i pulled into the service area at 715 AM. the engine was still running when CHRIS GIBSON walked up to me to get the paperwork started. we finished the paperwork in his cubicle in less than 10 minutes. in another five minutes, FRANK the shuttle driver was already looking for me to drive me home. TESS DAVIS left a message for me at around 230 PM to say that the recall repair was done but that they couldn't replicate the intermittent window problem. she advised that i could either leave the car there and that they'd check it again or i could pick up the car and just return it there when the problem recurred. i left her a message saying that i'd rather just pick up the car. she called me to say that i can return the car anytime without an appointment as soon as the problem recurs. she also said that she'd have the car ready at the front and my paperwork at the cashier when i came to pick it up. everything was as she said when i got there. my car was ready to go and all i needed to do was sign the paperwork at the cashier. RON (GOMEZ?) walked up to me and offered to explain the work that was performed on my car and to ask if i had further questions. i left crevier thinking that the staff at LB MINI had a lot to learn from those guys. everyone who i came in contact with was courteous and professional.
although this is only based on my single experience at crevier, i hope that this is an everyday occurrence over there. disappointed ex-LB customers should give them a try.
today i brought my car in to crevier in santa ana for the emissions recall and to have the passenger window checked out (intermittent non-operation when using the remote.) just based on my one-time experience at crevier, i'd say that everyone who's been disappointed by LB or everyone who's about to be disappointed by LB should try crevier instead. the difference was obvious as soon as i pulled into the service area at 715 AM. the engine was still running when CHRIS GIBSON walked up to me to get the paperwork started. we finished the paperwork in his cubicle in less than 10 minutes. in another five minutes, FRANK the shuttle driver was already looking for me to drive me home. TESS DAVIS left a message for me at around 230 PM to say that the recall repair was done but that they couldn't replicate the intermittent window problem. she advised that i could either leave the car there and that they'd check it again or i could pick up the car and just return it there when the problem recurred. i left her a message saying that i'd rather just pick up the car. she called me to say that i can return the car anytime without an appointment as soon as the problem recurs. she also said that she'd have the car ready at the front and my paperwork at the cashier when i came to pick it up. everything was as she said when i got there. my car was ready to go and all i needed to do was sign the paperwork at the cashier. RON (GOMEZ?) walked up to me and offered to explain the work that was performed on my car and to ask if i had further questions. i left crevier thinking that the staff at LB MINI had a lot to learn from those guys. everyone who i came in contact with was courteous and professional.
although this is only based on my single experience at crevier, i hope that this is an everyday occurrence over there. disappointed ex-LB customers should give them a try.