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64 Posts
Just thought some of you might want to know what BMW/Mini response has been to the problems I have had on my car:-
Roof started to rattle after about 3 weeks use - dealer collected the car, sorted roof rattle first time no problem.
Glovebox jammed shut - dealer said it needed a new locking mechanism, which they ordered in from Germany (so perhaps the suspect part is made in Germany?). Took 3 weeks for the new lock to come in to the dealer (which is the amount of time they said it would take), yesterday they collected the car and fitted new lock to glovebox - all OK.
Alarm going off in heavy wind/rain - still a problem which the dealer has reported to BMW, and for which I suspect their may be a recall. The dealer said they are pretty sure it is down to 2 sensors that they would like to replace, but they need BMW to agree first.
BMW headoffice have written to me, telephoned me 3 times to check I was happy with the service received so far etc. Not bad customer service for a small car, I reckon.
Oh yes, the dealer even arranged for a local paint shop specialist to buff out a small scratch on the passengers door - no charge.
So, happy with everything so far - and sure alarm problem will eventually be solved.
Off for a cold roof down blast to work now (its about 7C outside, but it feels colder at 70mph!)
Roof started to rattle after about 3 weeks use - dealer collected the car, sorted roof rattle first time no problem.
Glovebox jammed shut - dealer said it needed a new locking mechanism, which they ordered in from Germany (so perhaps the suspect part is made in Germany?). Took 3 weeks for the new lock to come in to the dealer (which is the amount of time they said it would take), yesterday they collected the car and fitted new lock to glovebox - all OK.
Alarm going off in heavy wind/rain - still a problem which the dealer has reported to BMW, and for which I suspect their may be a recall. The dealer said they are pretty sure it is down to 2 sensors that they would like to replace, but they need BMW to agree first.
BMW headoffice have written to me, telephoned me 3 times to check I was happy with the service received so far etc. Not bad customer service for a small car, I reckon.
Oh yes, the dealer even arranged for a local paint shop specialist to buff out a small scratch on the passengers door - no charge.
So, happy with everything so far - and sure alarm problem will eventually be solved.
Off for a cold roof down blast to work now (its about 7C outside, but it feels colder at 70mph!)