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For what reasons did you chose your dealer?

  • They offered the best price.

    Votes: 109 21.6%
  • They were the nearest dealer.

    Votes: 260 51.6%
  • They had the best sales staff.

    Votes: 109 21.6%
  • They were recomended to me or have a good reputation.

    Votes: 80 15.9%
  • They could get the car quickest.

    Votes: 76 15.1%
  • No particular reason.

    Votes: 18 3.6%

  • Total voters
    504
121 - 137 of 137 Posts

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Car One:

Dealer A - were local and we visited last year to test drive a new MiniOne for my wife to get from A to B and walked out with a 4 year old JCW Conv so it was just circumstance and timing (and damn cheap)

Car Two :

Decided to trade in the JCW Conv as the warranty ended - went to Dealer A and asked for a new Roadster quote and they sent me one ..... no discount or anything

Dealer B - walked in to a different dealer who from a customer service perspective were excellent - did a GREAT deal on a new car (buying for less than a couple of nearly new on the forecourt) - signed paperwork and left

So price was the factor here - but what is even more frustrating is that the dealers are in the same group yet their showrooms, staff and pricing policies are completely different

Or maybe Dealer B picked up on the fact that I wanted to buy, wanted a deal and saved three days of back and forth visits and calls and gave me their best price up front and said 'thats it take it or leave it'

Also - any other guys (and girls) out there fed up of being dealt with by someone whose heals are six inches high and a skirt so tight they cant walk properly and know NOTHING about their product? As opposed to the two ladies who have sold me my new car and know EVERYTHING there is about Minis and Models and Finance and that KNOWLEDGE sells the cars and nothing else - these two ladies were SO smart I would have offered them a job on the spot.
 

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The dealer had the car I wanted. No other reason as I always buy a used car and self underwrite its maintenance and repairs
 

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I chose to visit the dealer because it was closest Mini specialist but I chose to purchase from them because they were friendly, knowledgeable and genuine
You are kidding me right?
knowledgeable all in the same sentence from a MINI dealer? Mini dealers are anything but knowledgeable! I put my wife's Doper in for warranty work and what wasn't covered under the warranty I foolishly gave them the go ahead to repair an oil leak. It took them 2 days to diagnose the leak and a further day to fix it. I parted with just over £300 and by the time the wife got in to 3rd gear after leaving the dealers the car shat itself again, pished oil all over the engine bay and went in the huff by going in to limp mode. I told her just to carry on home as I was following in my Dooper.

Got home and popped her bonnet (hood for our American cousins) and the engine was caked in oil! I called MINI back and asked them WTF they had done to the car as clearly it wasn't repaired by their fully trained technicians. Was told to bring the car back in the morning so that night I took the car in to my workshop and within 10 minutes diagnosed the fault (Burst intercooler pipe) I photographed the split pipe, printed it off and left it in the glove box. Her car was dropped off at MINI at 0800 the following morning and at 1pm I called them for an update. Was told that it's still in the workshops as their mechanics can't find the fault! At 4pm I called back and was told they are still looking at it. At 430pm I got a call from a delighted technician who loved to blow his own trumpet and he sounded very proud of the fact he diagnosed the fault, he said it was a hard one to diagnose and took them a while to find! I congratulated the muppet on his achievement and told him that I'd be in within the hour to collect the car in the same condition it's currently in and asked him to look in the glovebox, then hung the phone up lol

On arrival at the dealers I was told the repair would be in excess of £800 due to the fact it's a dealer only part (approx £280) and a big job? I just asked for my keys and told them that they weren't getting my business and the part I needed was ordered at 0800 this morning for £53 delivered and would be with me within 24 hours.

Genuine? No refund on false diagnostics and parts that weren't required. Lying through their teeth thinking I know hee haw about cars

Friendly? They take the huff when you tell them they are talking shyte and their tone changes when you physically prove it

I could go in to my 12 week respray under warranty on my Dooper but that would bore you. All I will say on that is they are beyond competent, cut corners and use black death to stick trim back on after they break the clips!

BMW/ MINI dealerships think they are a cut above the rest when in fact they are just as bad as any other dealership and once they take your cash they don't like to see you back unless your buying another car!
 

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Sour Mash
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1,320 Posts
Mine is an independent garage to be fair

Doesn't surprise me about a "premium brand" main dealer though. I think they realise most of their customers, especially leases who replace every 3 years, are mostly non car enthusiasts that just want a fashionable badge to drive. Anyone else is just an annoyance in their eyes!!
 

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Sour Mash
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Lol

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That said I don't see how one experience can be used for all garages??

I mean they work under the same name but you do know the employees in London are different to a dealer in Yorkshire different personalities etc:big_grin: just cause one is bad they aren't all

other say I was served by a dick in Tesco the next day was in a different Tesco and there was a nice guy on the checkout :confused:
 

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Unfortunately there wasn't an option "I wouldn't go to a dealer as I'd rather walk or take the bus than buy from one" in the original questionnaire.

  • I would never buy a new car.
  • I'd rather boil my head in oil than buy from a motor twader.
  • I detest them.
  • I always buy from private sellers.
I will grudgingly accept though Jack that I might, just might, buy a car from a dealer that specialises in the marque. After qualifying them VERY hard. With 47 years experience.
 

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That said I don't see how one experience can be used for all garages??

I mean they work under the same name but you do know the employees in London are different to a dealer in Yorkshire different personalities etc:big_grin: just cause one is bad they aren't all
All dealers operate with 2 objectives.

1 making a profit with the least effort

2 taking advantage of customers I:E charging an exorbitant amount of money to replace shyte that most of the time doesn't need doing.

I went to my nearest dealer Cotswold mini Hereford for a quote to replace front brake pads and rotors £300 was their quote, I kindly told them to **** themselves and did it myself for £33 lol


They are all knob sucking goblins

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I've only bought 2 cars (both Doopers) from main dealers for 2 reasons.

First reason - I couldn't afford to buy the wife's car outright so took a finance deal, car is mine in May as it will be paid off in full.

Second reason - it was a trade sale. A dealer had the exact car in the exact colour combo that I wanted (pepper white/ black) however the only pitfall (from his perspective) was it had 127,000 miles on the clock and it was cheap because of this so I bought the car for a song and outright. I paid half the price on my car compared to my wife's car and there is only 3 months between them with her's being the newer of the 2. My car came with a service/ maintenance history that would choke a horse and the original owner done whatever it needed and never scrimped on maintenance. Looking at its file he was clearly anal about maintenance like myself and serviced the car every 10,000 miles from new and had a few in between services from the TLC pack he took out. Needless to say my car is the better driver of the 2 and now has 140,000 miles under its belt and all I've done to the car is rebuild the turbo (preventative maintenance), renewed the front disks/ pads and brake flexi pipe and service it every 6000 miles or less. BMW agreed to respray the car under the 12 year warranty as it had a few spots of rust dotted around the body so the car's paint now is like new and in my care it has passed the last 2 MOT's with a spotless sheet!

The R50, I bought that cash from a private seller from a Gumtree advert 3 years ago and that car is pretty mint and still in the fleet however it's in reserve atm. All it needs is an MOT which it will pass and taxed so if anything goes wrong with the other 2 cars then this will be operational and on the road within 2 hours or less



 
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