Joined
·
274 Posts
Parked outside my in-laws (who live on a hill) last week just the same as I have 100 times before. After being there about 10 mins I was startled to hear the alarm on my Cooper Convertible going off. Dashed outside to find my beloved little motor embedded in the front of a car reversing into his driveway 5 yards down the road. After 1000 apologise to the poor guy my car hit I tried to drive the Mini away assuming the handbrake had failed only to discover it wouldn't budge because the handbrake WAS on. The guy admitted he'd just driven past my stationary Mini to reverse into his driveway. He'd not finished his reverse because he was distracted by the sound of a car alarm, my car alarm, as the Mini rolled down the hill into him! (luckily for me it did hit him - had it not, it was a clear roll down the hill into a main road and god knows who could have been hurt).
Angrily visited my MINI dealer the next day to complain about the failed handbrake and the now scratched rear bumper and two scuffed alloys (seems the Mini scraped along the kerb before hitting the other car). They agreed to book the car in to look at the handbrake but would make no comment about who would be paying for the damage to the Mini (the other guys car was unharmed).
Suprise, suprise. I return to collect the car today to be told they've found no fault with the handbrake and basically to get lost and leave it in gear next time. When I explained I wanted to take the matter further all I was given a contact number for BMW customer service.
Anyone got any experiance of this kind of thing?
Am I waisting my time contacting BMW?
Should I just pay for the repairs myself?
Any advice would be greatly appreciated.
Angrily visited my MINI dealer the next day to complain about the failed handbrake and the now scratched rear bumper and two scuffed alloys (seems the Mini scraped along the kerb before hitting the other car). They agreed to book the car in to look at the handbrake but would make no comment about who would be paying for the damage to the Mini (the other guys car was unharmed).
Suprise, suprise. I return to collect the car today to be told they've found no fault with the handbrake and basically to get lost and leave it in gear next time. When I explained I wanted to take the matter further all I was given a contact number for BMW customer service.
Anyone got any experiance of this kind of thing?
Am I waisting my time contacting BMW?
Should I just pay for the repairs myself?
Any advice would be greatly appreciated.