Welcome to MINI2. Your dealer is a bit uninformed, its been discussed on here elsewhere, but I imagine it will be hard to find using the search feature.
Anyway, H/K has speed sensative volume, but unlike normal Boost head units it can't be adjusted. People who have replaced the head unit on H/K cars experienced the volume not changing, also if you listen closely you should (from what I know) be able to hear it getting louder as you speed up.
In any event, replacing the Head Unit won't fix anything, its 'supposed to be' that way, even though the manual doesn't say it right, I guess complaining to MINI might fix it, or perhaps new headunits that may come out could fix it, (but probably won't be compatible with your car)
Anyway, H/K has speed sensative volume, but unlike normal Boost head units it can't be adjusted. People who have replaced the head unit on H/K cars experienced the volume not changing, also if you listen closely you should (from what I know) be able to hear it getting louder as you speed up.
In any event, replacing the Head Unit won't fix anything, its 'supposed to be' that way, even though the manual doesn't say it right, I guess complaining to MINI might fix it, or perhaps new headunits that may come out could fix it, (but probably won't be compatible with your car)