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Is my MOC is a heap of junk?

5656 Views 19 Replies 12 Participants Last post by  GBMINI
I think so.......

I have a Mini One Convertible which has be nothing other than trouble since I bought it. The problems started with the roof failing during the handover which delayed the car's delivery by a few days until it was supposedly "fixed" by Blue Bell at Crewe. Since then the roof has continued to be a problem failing at seemingly at random. The last time it was in the dealers to be seen to it had "historical faults" in the memory, but no current fault. Lately it was in for rectification to a paint defect and when I went to pick the car up it the roof again failed, this time becoming skewered as I attempted to lower it. The initail advice from the dealers is that it needs a complete new roof.

Other problems are that the paintwork was defective and needed rectification, the alarm goes off whenever it rains, and the steering required attention due to the car pulling to the left. The dealership have fixed the paintwork, but the roof and alarm problems remain. I have photographs of how it looks at present which I will post here when I find out how to do so, but if anyone would like to see them I will send them to you by email. Please send me an email to [email protected] and I will send them by return. Hopefully I will get some with Blue Bell BMW in the background on Monday. If anyone is in the Crewe area on Monday I will be at the dealership at 11am.

I have had enough of this car. I think that it is a lemon. I waited 6 months to take delivery and it is the worst car that I have ever had. The dealership is as yet unwilling to accept my request for a refund for the car, but I will be logging all events to build a case in the near future. Hopefully a satisfactory agreement can be reached before I have to go to court. :mad:
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Is there anybody reading this who can authoratively say what my rights are? The dealer's line is that they have not had adequate opportunity to rectify the faults. They have had the car twice with roof problems to date. Is there a minimum number of thime that they have to have the car back before you can demand a refund?
Video of roof action available

I have a short (15 second) clip of my roof in operation. If anyone would like a copy of this, please email me at [email protected] and I will send you a copy. I would be pleased to put it on this site if anyone knows how to do so. If it wasn't my car, I would laugh at it, but it is, so please don't laugh!
Update

I have had no success in persuading the dealer to accept the car back as they have not had "adequate opportunity" to fix the faults. So, they have put a new roof on the car and I picked it up from the dealers a couple of days ago and so far all has been well with the roof's operation. However, the alarm continues to go off at night when it rains. I have now had the car in my posession for about 5 days in the last month, the rest of the time it has spent at the dealers. I have also cancelled my order for a Cooper S Convertible next year.
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