Is my MOC is a heap of junk?

5649 Views 19 Replies 12 Participants Last post by GBMINI, Oct 17, 2004

convertible

Discussion Starter · Sep 24, 2004

I think so.......

I have a Mini One Convertible which has be nothing other than trouble since I bought it. The problems started with the roof failing during the handover which delayed the car's delivery by a few days until it was supposedly "fixed" by Blue Bell at Crewe. Since then the roof has continued to be a problem failing at seemingly at random. The last time it was in the dealers to be seen to it had "historical faults" in the memory, but no current fault. Lately it was in for rectification to a paint defect and when I went to pick the car up it the roof again failed, this time becoming skewered as I attempted to lower it. The initail advice from the dealers is that it needs a complete new roof.

Other problems are that the paintwork was defective and needed rectification, the alarm goes off whenever it rains, and the steering required attention due to the car pulling to the left. The dealership have fixed the paintwork, but the roof and alarm problems remain. I have photographs of how it looks at present which I will post here when I find out how to do so, but if anyone would like to see them I will send them to you by email. Please send me an email to [email protected] and I will send them by return. Hopefully I will get some with Blue Bell BMW in the background on Monday. If anyone is in the Crewe area on Monday I will be at the dealership at 11am.

I have had enough of this car. I think that it is a lemon. I waited 6 months to take delivery and it is the worst car that I have ever had. The dealership is as yet unwilling to accept my request for a refund for the car, but I will be logging all events to build a case in the near future. Hopefully a satisfactory agreement can be reached before I have to go to court.

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GBMINI

· #12 · Sep 25, 2004

I took the liberty of copying one of your pics and adding a short write-up to my weblog; this is a sorry tale and the dealership should be treating you with much more concern and respect than they appear to be doing.

In the first post you wrote "The initail advice from the dealers is that it needs a complete new roof" - did they install a new roof? If not, why not?

My experience of English law is 8 years out of date by now, but the "Sale Of Goods" act (presumably still in force) says that this car must do what it was intended to do - clearly when the roof fails like that, it is not doing what it should be doing.

Escalate your problem. Get in contact with the management/owners of the dealership. Get in contact with MINI directly (here we have "MINI USA" which provides some level of customer support - do you have a similar dealership-independant hotline in UK?)

Also, decide if you want this car repaired, replaced or refunded.

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GBMINI

· #16 · Sep 27, 2004

convertible said:
I have a short (15 second) clip of my roof in operation. If anyone would like a copy of this, please email me at [email protected] and I will send you a copy. I would be pleased to put it on this site if anyone knows how to do so. If it wasn't my car, I would laugh at it, but it is, so please don't laugh!

Darren sent me the video and I have put it up online for anyone that wants to see it ...

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GBMINI

· #20 · Oct 17, 2004

I have to say - it does sound like progress if you now have a working roof.
I would think that solving the alarm issue is a simple matter of either turning down the sensitivity of the movement sensors inside the car, or replacing them.

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