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Is my MOC is a heap of junk?

5656 Views 19 Replies 12 Participants Last post by  GBMINI
I think so.......

I have a Mini One Convertible which has be nothing other than trouble since I bought it. The problems started with the roof failing during the handover which delayed the car's delivery by a few days until it was supposedly "fixed" by Blue Bell at Crewe. Since then the roof has continued to be a problem failing at seemingly at random. The last time it was in the dealers to be seen to it had "historical faults" in the memory, but no current fault. Lately it was in for rectification to a paint defect and when I went to pick the car up it the roof again failed, this time becoming skewered as I attempted to lower it. The initail advice from the dealers is that it needs a complete new roof.

Other problems are that the paintwork was defective and needed rectification, the alarm goes off whenever it rains, and the steering required attention due to the car pulling to the left. The dealership have fixed the paintwork, but the roof and alarm problems remain. I have photographs of how it looks at present which I will post here when I find out how to do so, but if anyone would like to see them I will send them to you by email. Please send me an email to [email protected] and I will send them by return. Hopefully I will get some with Blue Bell BMW in the background on Monday. If anyone is in the Crewe area on Monday I will be at the dealership at 11am.

I have had enough of this car. I think that it is a lemon. I waited 6 months to take delivery and it is the worst car that I have ever had. The dealership is as yet unwilling to accept my request for a refund for the car, but I will be logging all events to build a case in the near future. Hopefully a satisfactory agreement can be reached before I have to go to court. :mad:
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Put in writing to the dealer, and copy to BMW Customer Services, and copy to local Trading Standards Office that you are unhappy with the reliability of the roof and that it has been into the dealer to be 'fixed' without success ie: document what has happened. Include a photo of the roof in the 'broken' position - and insist that they replace the car - then give them a deadline by which to reply - 10 days should be enough time.

In view of the roof failure at hand-over and the inconvenience caused to you (plus the worry when lowering the roof, and wondering if it will ever close again when the next rain cloud appears), I would expect you will get a prompt reply from the dealer.

Good luck and let us all know how you get on.
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