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Is my MOC is a heap of junk?

5649 Views 19 Replies 12 Participants Last post by  GBMINI
I think so.......

I have a Mini One Convertible which has be nothing other than trouble since I bought it. The problems started with the roof failing during the handover which delayed the car's delivery by a few days until it was supposedly "fixed" by Blue Bell at Crewe. Since then the roof has continued to be a problem failing at seemingly at random. The last time it was in the dealers to be seen to it had "historical faults" in the memory, but no current fault. Lately it was in for rectification to a paint defect and when I went to pick the car up it the roof again failed, this time becoming skewered as I attempted to lower it. The initail advice from the dealers is that it needs a complete new roof.

Other problems are that the paintwork was defective and needed rectification, the alarm goes off whenever it rains, and the steering required attention due to the car pulling to the left. The dealership have fixed the paintwork, but the roof and alarm problems remain. I have photographs of how it looks at present which I will post here when I find out how to do so, but if anyone would like to see them I will send them to you by email. Please send me an email to [email protected] and I will send them by return. Hopefully I will get some with Blue Bell BMW in the background on Monday. If anyone is in the Crewe area on Monday I will be at the dealership at 11am.

I have had enough of this car. I think that it is a lemon. I waited 6 months to take delivery and it is the worst car that I have ever had. The dealership is as yet unwilling to accept my request for a refund for the car, but I will be logging all events to build a case in the near future. Hopefully a satisfactory agreement can be reached before I have to go to court. :mad:
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The car is not suitable for the purpose for which it was bought. Talk to BMW/MINI directly. Ask the sales manager for the name of the person at MINI UK that you should report them to and set up a meeting with the three of you - that usually focuses them.

I eventually spoke to MINI Customer Service about mine two years ago after suffering repeated problems and damage (both on delivery and from the supplying dealer subsequently) and got a reasonable compensation payment. A friend whose MCS kept losing the entire contents of it's it's coolant system got a replacement car on the grounds of not being confident of being able to use the car at any time. A convertible that has an unreliable roof mechanism is effectivley a roll top bath tub. Let them replace it and they can then fix their car and sell it to someone else, it's not your problem its theirs.You have paid a premum price for a premium product and should expect exactly that.
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