The Pull !!
I bought a Cooper mid feb 2002, the Pull was that bad that on getting home from the showroom we phoned and complained that the pre delivery check could not have been done, and with 19 miles on the clock we were not happy, so car went back and were advised that KDS was done and car was "within" scale, we were that unhappy with the Pull, and developing massive right arm muscles, and that if they did not fix the car that we would reject it, and demand our money back, we also put this on paper to BMW, and only then after the service manager made some calls, did the dealership admit a "correction" was being made and would we wait for it....this we agreed, and in mid March they took the car in, and changed the struts/top mounts and re did KDS. ....car now drives straight.
I can not say that BMW have been that helpful, but if your car "pulls" then stick to your guns and demand action.
Apial and his photo's are a credit to his Mini...good job mate !
A great car, may well have one or two teething probs, which for a new model one expects, but shame on your customer service BMW, on reading this site over a couple of hours there are alot of people out there who are not happy with the way you don't except responsibilty and FIX IT.