And I'm told I didn't have any appointment, even though I was told to bring it in today. Then it turns out I could leave it but they were out of loner cars. So I was like ok i'll come back next week. So I email the service manager to tell him what happened and this nice email below. I don't see why the heck it matters were I bought the car. I just paid 34,000 dollars for a car, I should have the same service as everyone.
"
You neglected to tell me you picked up your new MINI from a different dealership. When we were emailing back and forth I was under the impression that you were a new purchase customer of MINI of Sterling.
The issues you discussed with me are delivery issues. For our customers that purchase here they are taken care of on the spot. I did not make an actual appointment because that is our new purchase customer policy.
I regret your inconvenience, but this could have been cleared up had I known you purchased elsewhere."
Think I should send a copy of this letter to Miniusa and complain?
"
You neglected to tell me you picked up your new MINI from a different dealership. When we were emailing back and forth I was under the impression that you were a new purchase customer of MINI of Sterling.
The issues you discussed with me are delivery issues. For our customers that purchase here they are taken care of on the spot. I did not make an actual appointment because that is our new purchase customer policy.
I regret your inconvenience, but this could have been cleared up had I known you purchased elsewhere."
Think I should send a copy of this letter to Miniusa and complain?