Joined
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231 Posts
After posting my rant on this site,
http://mini2.com/forum/showthread.php?s=&threadid=3142
I decided to submit a copy to MINI USA, this is what they wrote back...
Hello Mr. Laipply,
On behalf of MINI USA, please accept my apologies for the
difficulties you feel you will be exposed to. I will try to
answer all the questions you asked of us. (P.S. We always
pay attention to all customer comments, including your
MiniMoke forum postings, with great interest.)
In order to select 70 future MINI dealers across the
country, we had to make some tough choices. Our aim is to
provide nation-wide coverage and reach as many of those
interested in the MINI passenger cars as possible. I hope you will
understand the difficulty of these decisions and our
rationale. We apologize for not being able to provide a dealer
for you near Perrysburg. We placed MINI Dealers in as many
major cities in Ohio as we could, including Columbus,
Cleveland, and Cincinatti.
I read your need to have a BMW dealer perform your service.
Your MINI will be able to be serviced under warranty only
at future authorized MINI Dealerships. Future MINI Dealers
ARE affiliated with BMW, but only future MINI Dealers (NOT
all BMW Centers) have been trained and have the special
tools to properly repair and service MINIs. MINI technicians
are specifically trained to work on this unique vehicle.
We understand that your distance from a dealer can present a
unique scenario. We have implemented a comprehensive
service, transportation, and warranty program which your dealer
can give you the details on.
I read your concern about the quality of the MINI. When
reading Internet forums, please keep in mind that tens of
thousands of MINIs have already been produced. MINI takes all
of our customer concerns very seriously. Please also be
aware that the US has several months production lead time on
the European models.
Your accessory armrest idea is a good one. We will do our
best. If we receive more requests for it we may "just make
it". (This involves designing, budgeting, engineering,
tooling, manufacturing, marketing, and then distribute it.)
We hope your Internet forum experience with the MINI will
not keep you from joining the MINI family.
Respectfully yours,
MINI USA
Customer Relations
Scary part is I did not give my screen name (MiniMoke), only my first and last name.
http://mini2.com/forum/showthread.php?s=&threadid=3142
I decided to submit a copy to MINI USA, this is what they wrote back...
Hello Mr. Laipply,
On behalf of MINI USA, please accept my apologies for the
difficulties you feel you will be exposed to. I will try to
answer all the questions you asked of us. (P.S. We always
pay attention to all customer comments, including your
MiniMoke forum postings, with great interest.)
In order to select 70 future MINI dealers across the
country, we had to make some tough choices. Our aim is to
provide nation-wide coverage and reach as many of those
interested in the MINI passenger cars as possible. I hope you will
understand the difficulty of these decisions and our
rationale. We apologize for not being able to provide a dealer
for you near Perrysburg. We placed MINI Dealers in as many
major cities in Ohio as we could, including Columbus,
Cleveland, and Cincinatti.
I read your need to have a BMW dealer perform your service.
Your MINI will be able to be serviced under warranty only
at future authorized MINI Dealerships. Future MINI Dealers
ARE affiliated with BMW, but only future MINI Dealers (NOT
all BMW Centers) have been trained and have the special
tools to properly repair and service MINIs. MINI technicians
are specifically trained to work on this unique vehicle.
We understand that your distance from a dealer can present a
unique scenario. We have implemented a comprehensive
service, transportation, and warranty program which your dealer
can give you the details on.
I read your concern about the quality of the MINI. When
reading Internet forums, please keep in mind that tens of
thousands of MINIs have already been produced. MINI takes all
of our customer concerns very seriously. Please also be
aware that the US has several months production lead time on
the European models.
Your accessory armrest idea is a good one. We will do our
best. If we receive more requests for it we may "just make
it". (This involves designing, budgeting, engineering,
tooling, manufacturing, marketing, and then distribute it.)
We hope your Internet forum experience with the MINI will
not keep you from joining the MINI family.
Respectfully yours,
MINI USA
Customer Relations
Scary part is I did not give my screen name (MiniMoke), only my first and last name.