Williams Mini - Liverpool

I have just had my Dooper serviced by Williams Liverpool. I work at a hospital in Liverpool and Williams were more than happy to collect and return my car. The car came back clean inside and out and seems fine. Unfortunately, the "tyre manufacturing defect" I asked them to look at - several metallic threads appearing from the offside front tyre - was deemed to be due to laceration by something on the road and I had to stump up £250 for a pair of Goodyear's finest!

My experience of sales was less than impressive. I decided to trade in my 2003 Cooper S Chili for a new Dooper. I took a test drive and received a part ex quote from Blue Bell in Wilmslow. My wife suggested getting a comparator quote from Williams Liverpool. I arranged to take the car in at 08.00 for an evaluation. I was a pretty serious buyer and thought I would obtain a valuation on my car there and then. I would have thought any competent MINI dealer would know such values within seconds - how hard can it be, dealing with one model and three variants? Unfortunately, the idiot that I saw had to refer to his boss who was off site. It took me 3 days of constantly telephoning them to obtain a valuation that was £2000 short of Blue Bell's! Guess who got the order for the new MINI.

I bought my first s from williams liverpool. They were really very good, professional and the mini looked fantastic when i picked her up. However i noticed a couple of problems after a couple of weeks with the steering and then with my seat. She went back continuously to their after sales who were polite but more commited to beemer drivers generally. There was no dedicated mini after sales . I kept having her returned to me but with the problem even though they said it was rectified. Eventually i lost with them and complained. They said they would have my car for about 3-4 weeks to get parts sorted etc and gave me a one which i wasn't impressed with seeing as i was paying group 15 insurance for that 4 week period. so idid get an upgrade in line with the insurance i was paying .Eventually the problem was sorted with the seat but the steering wheel was never fixed properly. She was stolen a couple of months after too, so not the best of memories.
i would say that some of the sales team are very good; the ones who have been there for a long time but after sales is not great.
i changed to derek woodman and haven't looked back.